Assistant Manager - Sales

Policybazaar

6 - 11 years

5 - 9 Lacs

hyderabad

Posted:9 hours ago| Platform:

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Skills Required

telesales insurance inbound sales attrition team management digital sales outbound process b2c sales b2c process sales inside sales insurance sales outbound sales bpo sales domestic sales shrinkage

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
Insurance Sales (Health/Motor/Life)
Establish & Manage Relationships / Engagement with the Clients.
Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities
To monitor and document the work schedule of staff and absences.
Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates
Ensure that all audit-related issues are brought to a close
Identify and drive continuous improvements and initiatives in process
Coach & mentor Team lead so that they are able to manage their teams better
To ensure that all internal customer queries are followed up on a timely basis
Collaborate with internal teams.
To be the Key contact for all problems and queries with specific business assigned.
Take on special projects as per business need
Action-Oriented, Integrity and Trust, Perseverance
Command Skills, Problem Solving, Drive for results, Standing along and Directing Others
Managing & measuring work
Ability to handle sales pressure
Excellent verbal and written communications skills
Strong external and management reporting skills

Preferred candidate profile

Candidate must have experience into managing a telesales team of 50-60 people along with TL's reportig to him
Candidate must have strong experience into BPO and team management
Candidate must have knowledge of attrition and shrinkage
Candidate must have good comm skills and fluency in Telugu

What we offer

Fix ctc + Unlimited incentives
Medical insurance and gratuity

Kirtichauhan@policybazaar.com

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