Assistant Manager - Operations

As a candidate for the role, you should possess a range of core skills that are essential for effectively managing business operations. This includes a solid understanding of day-to-day business activities, standard operating procedures (SOPs), and operational standards. You should also be proficient in preparing MIS reports, tracking performance metrics, and maintaining structured records to ensure smooth operations. Your analytical skills will be crucial in interpreting data, identifying gaps, and recommending improvements to enhance overall efficiency. Strong communication skills in both English and Malayalam, both written and verbal, are necessary to build relationships with franchise partners, staff, and vendors. You should also be adept at resolving conflicts and handling concerns or escalations from team members with tact and diplomacy. In terms of technical skills, proficiency in MS Office, especially Excel for generating reports and dashboards, is essential. You should also be skilled in email communication and documentation handling to ensure clear and professional correspondence with stakeholders. Effective organizational skills, including multitasking, attention to detail, and time management, will help you prioritize tasks and meet reporting deadlines efficiently. As a proactive and self-driven individual, you should be able to take initiative and demonstrate a problem-solving attitude when faced with challenges. Maintaining confidentiality and integrity while handling sensitive business information is crucial, along with the ability to adapt to diverse franchise partners and operational setups. Female candidates from Thrissur with 3-6 years of experience in franchise operations, business/operations coordination, and customer-facing businesses are preferred for this role. Experience in managing multiple outlets/branches, daily operations, staff coordination, and SOP implementation in sectors such as beauty & wellness, retail, F&B, education, or service will be advantageous. Previous roles as MIS executives or operations executives handling data reporting, audits, and documentation, including Excel dashboards, data analysis, and performance tracking, will be highly valued. The salary range for this position is 20,000/- to 35,000/- with additional benefits. To apply, please submit your latest photo and a brief CV to opsmgr.kl@naturals.in. This is a full-time, permanent position that requires in-person work at the specified location.,