36 Application Troubleshooting Jobs - Page 2

A career in IBM Software means you ll be part of a team that transforms our customer s challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. We are seeking a skilled back-end developer to join our IBM Software team. As part of our team, you will be responsible for developing and maintaining high-quality software products, working with a variety of technologies and programming languages. IBM s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. Your role and responsibilities At IBM, we are driven to shift our technology to an as-a-service model and to help our clients transform themselves to take full advantage of the cloud. With industry leadership in AI, analytics, security, commerce, and quantum computing and with unmatched hardware and software design and industrial research capabilities, no other company is as well positioned to address the full opportunity of enterprise cloud computing. We are looking for a backend developer to join our IBM Cloud VPC Observability team. This team is part of IBM Cloud VPC Service dedicated to ensuring that the IBM Cloud is at the forefront of reliable enterprise cloud technology. We are building Observability platforms to deliver performance, reliability and predictability for our customers' most demanding workloads, at global scale and with leadership efficiency, resiliency and security. In this role, you will be responsible for producing and enhancing features that collect, transform, and surface data on the various components of our cloud. The ability to take in requirements on an agile basis and be able to work autonomously with high level perspective is a must. You understand cloud native concepts and have experience with highly tunable and scalable Kubernetes based cloud deployments. You will participate in the design of the service, writing tools and automation, building containers, developing tests, determining monitoring best practices and handling complex escalations. If you are the kind of person who is collaborative, able to handle responsibility and enjoys not only sharing a vision but getting your hands dirty to be sure that the vision is made a reality in a fast-paced, challenging environment, then we want to talk to you! Required education Bachelor's Degree Required technical and professional expertise Bachelor's in Engineering, Computer Science, or relevant experience 2+ years experience and expertise in programming atleast in one language Python/Go/Node.js 1+ years experience in developing and deploying applications on Kubernetes and containerization technologies like Docker 2+ years familiarity with working in a CICD environment 2+ years experience with developing and operating highly available, distributed applications in production environments on Kubernetes Experience with building automated tests, handling customer escalations, 1+ years experience with managing service dependencies via Terraform or Ansible At least 2 years of experience coding and troubleshooting applications written in Go, Python, Node.js, Express.js. 1+ years experience in operating with secure principles At least 3 years of experience with micro-service development At least 1 years' experience with no-sql database systems such as MongoDB At least 1 years' experience with operating, configuring, and developing with caching systems like redis Proven understanding of REST principles and architecture Familiarity with working with Cloud services (IBM Cloud, GCP, AWS, Azure) Preferred technical and professional experience Advanced Experience with Kubernetes Experience with development on PostgreSQL, Kafka, Elastic, MySQL, Redis, or MongoDB 2 years experience with managing Linux machines using Configuration management (eg, Chef, Puppet, Ansible). Debian experience is preferred 2+ years experience with ability to automate using scripting languages like Python, Shell Experience with troubleshooting, using and configuring Linux systems 2+ years experience with infrastructure automation 2+ years experience with using monitoring tooling like Grafana, Prometheus ABOUT BUSINESS UNIT

At IBM, we are driven to shift our technology to an as-a-service model and to help our clients transform themselves to take full advantage of the cloud. With industry leadership in AI, analytics, security, commerce, and quantum computing and with unmatched hardware and software design and industrial research capabilities, no other company is as well positioned to address the full opportunity of enterprise cloud computing. We are looking for a backend developer to join our IBM Cloud VPC Observability team. This team is part of IBM Cloud VPC Service dedicated to ensuring that the IBM Cloud is at the forefront of reliable enterprise cloud technology. We are building Observability platforms to deliver performance, reliability and predictability for our customers' most demanding workloads, at global scale and with leadership efficiency, resiliency and security. In this role, you will be responsible for producing and enhancing features that collect, transform, and surface data on the various components of our cloud. The ability to take in requirements on an agile basis and be able to work autonomously with high level perspective is a must. You understand cloud native concepts and have experience with highly tunable and scalable Kubernetes based cloud deployments. Youwill participate in the design of the service, writing tools and automation, building containers, developing tests, determining monitoring best practices and handling complex escalations.If you are the kind of person who is collaborative, able to handle responsibility and enjoys not only sharing a vision but getting your hands dirty to be sure that the vision is made a reality in a fast-paced, challenging environment, then we want to talk to you! Required education Bachelor's Degree Required technical and professional expertise Bachelor's in Engineering, Computer Science, or relevant experience 2+ years experience and expertise in programming atleast in one language Python/Go/Node.js 1+ years experience in developing and deploying applications on Kubernetes and containerization technologies like Docker 2+ years familiarity with working in a CICD environment 2+ years experience with developing and operating highly available, distributed applications in production environments on Kubernetes Experience with building automated tests, handling customer escalations, 1+ years experience with managing service dependencies via Terraform or Ansible At least 2 years of experience coding and troubleshooting applications written in Go, Python, Node.js, Express.js. 1+ years experience in operating with secure principles At least 3 years of experience with micro-service development At least 1 years' experience with no-sql database systems such as MongoDB At least 1 years' experience with operating, configuring, and developing with caching systems like redis Proven understanding of REST principles and architecture Familiarity with working with Cloud services (IBM Cloud, GCP, AWS, Azure) Preferred technical and professional experience Advanced Experience with Kubernetes Experience with development on PostgreSQL, Kafka, Elastic, MySQL, Redis, or MongoDB 2 years experience with managing Linux machines using Configuration management (eg, Chef, Puppet, Ansible). Debian experience is preferred 2+ years experience with ability to automate using scripting languages like Python, Shell Experience with troubleshooting, using and configuring Linux systems 2+ years experience with infrastructure automation 2+ years experience with using monitoring tooling like Grafana, Prometheus

Developer leads the cloud application development/deployment. A developer responsibility is to lead the execution of a project by working with a senior level resource on assigned development/deployment activities and design, build, and maintain cloud environments focusing on uptime, access, control, and network security using automation and configuration management tools Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Mandatory Skills: 3-7+ years of proven hands-on, full-stack development expertise with OOP (e.g., C++, Java) programming language Demonstrated ability to build and deploy microservices in a scalable high throughput workflow. Experience with various JavaScript frameworks, including but not limited to Vue.js, React, and Angular. Ability to adapt to new frameworks and libraries as needed. Experience with messaging systems across application stack (e.g., Kafka) Comfortable working in an agile software delivery environment, with Git and with exposure to CI / CD tools (e.g., Github, Docker, Jenkins) Secondary (nice to have skills)Proficiency in developing, deploying, and troubleshooting applications in both Linux and Windows environments. This includes familiarity with command-line interface Preferred technical and professional experience None

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction 3-5 years of relevant experience in Linux Work from Pune (kharadi location) and Hyderabad - 5 days a week 1. Good Hands on experience in Websphere & Linux 2. Application Troubleshooting (Anything) 3. ITIL Knowledge 4. FTP&SFTP 5. Well verse on Linux Commands 1.Should have Power shell scripting knowledge in Linux (Creating scripts will be preferred) 2.Should have knowledge of how to read log file & fix it in Linux 3.Should have knowledge of configuring and setting up Secure Transport 1.Should be able to identify the root cause of fails (IP center / Scripting / Automation) 2.good knowledge in scripting and programming languages (Python/Javascript/Shell/PowerShell) 3.application support and support background ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Role: Azure Devops Engineer Experience : 7 - 10 years Notice Period: Immediate Job location: Pune Job Type: Permanent Work Mode: Hybrid Mandatory skills: Azure devops , Linux, Shell scripting, SQL(Basics) , Application Troubleshooting , SQL (basics), monitoring tools , Jenkins (CI/CD), Git/Bitbucket, Ansible/Chef(Basic) Job Description: The Role Plan, manage, and oversee all aspects of a Production Environment Define strategies for Application Performance Monitoring, Optimization in Prod environment Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time. Support deployment of code into multiple lower environments. Supporting current processes with an emphasis on automating everything as soon as possible. Design, develop and standardize Monitoring and Alerting mechanism for the supported applications. Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize meantime to recover. Engage in and improve the whole lifecycle of servicesfrom inception and design, through deployment, operation and refinement. Analyse ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns. Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices. Maintain services once they are live by measuring and monitoring availability, latency, and overall system health. Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity. Work with a global team spread across tech hubs in multiple geographies and time zones. Ability to share knowledge and explain processes and procedures to others. Able to perform on-call duties on a rotational basis. Occasional off hours work required.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : IBM WebSphere DataPower Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues efficiently.- Collaborate with cross-functional teams to enhance system performance.- Document and maintain technical support processes and procedures.- Stay updated with the latest technologies and trends in the industry. Professional & Technical Skills:- Must To Have Skills:Proficiency in IBM WebSphere DataPower.- Strong understanding of system and application troubleshooting.- Experience in analyzing and resolving technical issues.- Knowledge of system integration and data transformation.- Hands-on experience in system monitoring and maintenance. Additional Information:- The candidate should have a minimum of 3 years of experience in IBM WebSphere DataPower.- This position is based at our Hyderabad office.- A 15 years full-time education is required. Qualifications 15 years full time education

Position : SRE (Application and production support) - Splunk experience is must Experience - 5 - 6 Yrs. Job Type -Full time. Notice Period - Immediate Location - Pune (Hybrid) Mandatory Skills: Splunk, Linux, Shell Scripting, Git, Jenkins, Application Troubleshooting. Job Description: The Role Plan, manage, and oversee all aspects of a Production Environment Define strategies for Application Performance Monitoring, Optimization in Prod environment Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time. Support deployment of code into multiple lower environments. Supporting current processes with an emphasis on automating everything as soon as possible. Design, develop and standardize Monitoring and Alerting mechanism for the supported applications. Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize meantime to recover. Engage in and improve the whole lifecycle of servicesfrom inception and design, through deployment, operation and refinement. Analyse ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns. Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices. Maintain services once they are live by measuring and monitoring availability, latency, and overall system health. Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity. Work with a global team spread across tech hubs in multiple geographies and time zones. Ability to share knowledge and explain processes and procedures to others. Share knowledge and mentor junior resources Able to perform on-call duties on a rotational basis. Occasional off hours work required.

Job Summary: We are seeking a skilled and proactive Level 2 POS Support Engineer to provide advanced technical support for Retail Point of Sale (POS) systems. The ideal candidate will have hands-on experience with IIS servers, Oracle and MySQL databases, Kubernetes clusters, and Linux environments. This role is critical in ensuring seamless store operations by diagnosing and resolving complex POS issues, managing system monitoring, and driving continuous improvement in support processes. Key Responsibilities : • Act as the escalation point for Level 1 POS issues and provide advanced troubleshooting support for POS hardware, software, and network problems. • Perform backend diagnostics using Oracle SQL and MySQL queries to analyze and resolve transaction/data-related issues. • Manage and monitor IIS web servers and deployed POS applications for performance and availability. • Execute Linux basic commands to perform diagnostics and investigate issues on POS or server-side components. • Support and monitor Kubernetes-based microservices that power backend POS services and retail apps. • Handle incident and ticket management using Service Manager Tool. • Coordinate with development, infrastructure, and Level 3 support teams to resolve persistent or critical incidents. •Maintain documentation of known issues, resolutions, and system configurations. •Contribute to continuous improvement of support workflows and service reliability. Required Skills & Experience: 2–5 years of experience in POS or IT application support, preferably in a retail environment. Strong hands-on experience with IIS servers and web application troubleshooting. Proficiency in Oracle SQL and MySQL queries for issue analysis. Working knowledge of Linux basic commands (file navigation, log viewing, process management, permissions, etc.). Experience working with or supporting Kubernetes clusters (basic pod/service status checks, log access, etc.). Familiarity with retail store devices like barcode scanners, printers, and payment devices. Excellent communication, troubleshooting, and root cause analysis skills. Ability to work independently and handle high-pressure support environments. Preferred Qualifications: •Experience supporting microservice-based applications in Kubernetes environments. •Exposure to monitoring tools like Prometheus, Grafana, Nagios, or equivalent. •Understanding of ITIL processes and certifications like ITIL Foundation is a plus. •Scripting knowledge (Bash, PowerShell, Python) for automation is advantageous. Work Conditions: •Willing to work in rotational shifts, including weekends or holidays as needed. •On-call availability for critical support scenarios.

Deliver in-depth, instructor-led training for RHCSA, RHCE to individuals, corporate clients, and teams. Design and develop tailored course materials, including presentations, hands-on labs, and certification preparation guides. Provide practical examples and scenarios to demonstrate the real-world applications of Red Hat technologies. Offer expert guidance in system administration, advanced troubleshooting, and OpenShift deployment. Conduct workshops, boot camps, and certification review sessions for professional development. Mentor students in their preparation for certification exams by providing regular feedback and assessments. Staycurrent with the latest Red Hat technologies, releases, and industry best practices. Support students in troubleshooting lab environments, networking issues, and OpenShift cluster setups.

Candidate needs to have hands-on experience in Power BI with a Minimum of 6-10 years of experienceExperience in data management, data visualization, and data analytics Experience in database structure work and building dashboards in Power BI Knowledge of visual techniques for data analysis and presentation Visualization Tool Experience Experience in clinical research or related field Experience working directly with data visualization applications/tools/software Experience reviewing, providing input, and drafting of standard operating procedures, work instructions, job aides, process maps, etc. Experience in issue management and problem solving/troubleshooting applications/tools/software. Personal characteristics - problem solving, interpersonal skills, customer focus, pro-active, able to work effectively both independently and as part of a global team, ability to communicate clearly and concisely. Job Responsibilities Study, analyze, and understand business requirements in context to business intelligence. Design and map data models to shift raw data into meaningful insights. Utilize Power BI to build interactive and visually appealing dashboards and reports. Spot key performance indicators with apt objectives Analyze previous and present data for better decision making Transform business requirements into technical publications Build multi-dimensional data models Develop strong data documentation about algorithms, parameters, and models Perform detailed analysis on tested and deployed Power BI scripts Run DAX queries and functions in Power BI

We are hiring a support engineer for our low-code SaaS application. Responsibilities include user access, form configurations, automation using Python, issue resolution, and documentation. Required Candidate profile 3–5 years of experience supporting SaaS applications, strong troubleshooting and scripting skills, experience with low-code tools, and hands-on Python automation. Excellent communication required.