Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Veritas NetBackup Administration
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that our world-class systems operate smoothly. Your role requires exceptional communication skills to define client issues accurately and design effective resolutions based on your in-depth product knowledge. You will collaborate with various teams to maintain high-quality service and support, ensuring client satisfaction and system reliability. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in troubleshooting and resolving client issues in a timely manner. - Document and track client interactions and resolutions to enhance service quality. Professional & Technical Skills: - Must To Have Skills: Proficiency in Veritas NetBackup Administration. - Strong understanding of backup and recovery processes. - Experience with system monitoring and performance tuning. - Familiarity with disaster recovery planning and execution. - Ability to work collaboratively in a team environment. Additional Information: - The candidate should have minimum 2 years of experience in Veritas NetBackup Administration. - This position is based at our Gurugram office. - A 15 years full time education is required.