Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Endpoint Protection
Good to have skills : Microsoft 365, Microsoft Azure IaaS, Deployment Management
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, your typical day involves acting as the primary liaison between clients and the systems or applications they utilize. You will focus on maintaining high-quality service through effective communication, ensuring that world-class systems operate smoothly. Your role requires you to accurately identify client issues and leverage your extensive product knowledge to design appropriate resolutions, contributing to overall client satisfaction and system efficiency. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for system support. - Provide training and guidance to junior team members on troubleshooting techniques. Professional & Technical Skills: - Must To Have Skills: Proficiency in Endpoint Protection. - Good To Have Skills: Experience with Microsoft 365, Microsoft Azure IaaS, Deployment Management. - Strong understanding of security protocols and best practices in endpoint protection. - Experience with incident response and resolution processes. - Familiarity with system monitoring tools and techniques. Additional Information: - The candidate should have minimum 2 years of experience in Endpoint Protection. - This position is based at our Gurugram office. - A 15 years full time education is required.