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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn t a buzzword it s a way of life. The world of work as we know it is changing and were looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforces core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic eraYou re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
We are looking for an experienced and hands-on Salesforce AI Architect to lead the
design and delivery of intelligent agent solutions using Agentforce, Einstein AI,
and the Salesforce platform. You will architect and implement GenAI-powered
workflows, provide strategic advisory to enterprise customers, and help scale
innovation across our most complex client engagements.
This role blends technical depth, executive engagement, and visionary thinking to
deliver tangible AI outcomes across the Salesforce ecosystem.
Your Impact
AI Solution Architecture Delivery
- Design and implement AI-powered intelligent agents using Agentforce
Salesforce AI.
- Lead full-stack implementation across Apex, LWC, Salesforce Flows, and AI
orchestration frameworks.
- Rapidly build PoCs and MVPs to validate concepts and accelerate customer buy-in.
Integration Data Strategy
- Integrate Salesforce CRM with external systems and AI endpoints.
- Design secure, scalable data architectures to support GenAI workflows.
- Experience with Salesforce Data Cloud, Snowflake, or Databricks is a strong plus
(but not mandatory).
Pre-Sales Strategic Advisory
- Partner with AEs and SEs to shape solution strategy during pre-sales and
discovery.
- Translate business goals into technical blueprints and high-impact roadmaps.
- Lead client workshops, architecture reviews, and stakeholder enablement.
Customer Success Innovation
- Act as a trusted technical advisor throughout delivery and beyond.
- Identify technical risks, resolve implementation blockers, and guide customer
enablement.
- Represent Voice of Customer to Product teams to influence roadmap and
features.
Required Qualifications
- Salesforce Certified Application Architect or System Architect (MANDATORY).
- 8+ years in customer-facing technical roles across AI, CRM, or Data Architecture.
- Hands-on experience with Salesforce CRM (Sales, Service or Industry Clouds).
- Experience with Salesforce Einstein
- Strong proficiency in Apex, JavaScript, LWC, Salesforce Flows, and system
integration.
- Experience implementing LLM-based solutions with orchestration and prompt
design.
- Proven ability to engage C-level stakeholders and lead strategic technical
discussions.
- Strong communication and visualization skills (whiteboarding, solution
storytelling, executive briefings).
Preferred Qualifications
- Salesforce certifications: AI Associate/Specialist, Data Cloud Consultant.
- Familiarity with Salesforce Data Cloud and enterprise data platforms (Snowflake,
BigQuery, Databricks).
- Experience working with AI model observability, RAG architectures, and prompt
governance.
- Knowledge of data privacy, security, and compliance frameworks.
Ideal Attributes
- Strategic + Tactical: You see the big picture and build with precision.
- Hands-On AI Expert: You understand LLMs, prompt design, and real-world agent
orchestration.
- Trusted Partner: You build long-term credibility with business and technical
stakeholders.
- Innovator Evangelist: You push platform limits, share best practices, and
mentor teams.
Why Join Us
- Work with cutting-edge Salesforce AI technologies and enterprise clients.
- Access world-class enablement: Trailhead, Fast Ramp, Einstein Bootcamps,
Sandler Sales.
- Build your brand as a thought leader in the GenAI and Agentforce space.
- Flexible hybrid work with meaningful career growth and impact.
Unleash Your Potential
When you join Salesforce, you ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what s possible for yourself, for AI, and the world.
Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
