XMatters Configuration and Integrations Expert

Mobile Programming

4 - 9 years

11 - 15 Lacs

noida pune bengaluru

Posted:1 month ago| Platform:

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Skills Required

slack xmatters javascript servicenow troubleshooting sql docker java git workflow automation linux jenkins html scripting languages jira python project management business analysis microsoft teams appdynamics microsoft windows splunk aws unix itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a highly skilled and experienced XMatters Configuration and Integrations Expert to join our team
In this role, you will be responsible for the configuration, integration, and maintenance of our XMatters platform, ensuring seamless communication and incident management across various systems
You will leverage your deep expertise in XMatters integrations to connect XMatters with critical business applications, automate workflows, and resolve integration issues
Responsibilities:Design, develop, and implement XMatters integrations with various systems, including but not limited to ServiceNow, Slack, Microsoft Teams, and Outlook email
Configure and customize XMatters workflows to automate incident management, alerting, and escalation processes
Troubleshoot and resolve broken integrations and workflow issues, ensuring minimal disruption to critical communication channels
Collaborate with cross-functional teams to understand integration requirements and develop effective solutions
Maintain comprehensive documentation of XMatters configurations, integrations, and workflows
Stay up-to-date with the latest XMatters features, integrations, and best practices
Optimize XMatters performance and scalability to meet the evolving needs of the organization
Develop and maintain XMatters reports and dashboards to provide insights into incident management performance
Provide training and support to end-users on XMatters functionality and integrations
Qualifications:Proven experience as an XMatters Configuration and Integrations Expert
Deep understanding of XMatters workflows, integrations, and configuration options
Hands-on experience integrating XMatters with ServiceNow, Slack, Microsoft Teams, Outlook email, and other relevant systems
Strong troubleshooting and problem-solving skills
Excellent communication and collaboration skills
Ability to work independently and as part of a team
Experience in scripting languages (eg, JavaScript) for customizing XMatters integrations is a plus
XMatters certification is a plus
Technical Skills: XMatters Configuration, XMatters Integrations, ServiceNow, Slack, Microsoft Teams, Outlook Email, Workflow Automation, Troubleshooting, Scripting (JavaScript), Reporting & Dashboards
Location - Bengaluru,Noida,Pune,Mumbai,Hyderabad,Mohali,Panchkula,Chennai

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