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Wipro is Hiring For Associate Backend US payroll

Wipro is Hiring For Associate Backend US payroll

Wipro

0 - 3 years

0 - 2 Lacs

gurugram

Posted:2 days ago| Platform:

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Skills Required

backend process hro back office back office operations non voice us payroll

Work Mode

Work from Office

Job Type

Full Time

Job Description

Associate(

Process: Backend US HRO)

Work Experience

Summary

Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
Document all pertinent end user identification information, including name, epartment, contact information and nature of problem or issue.
Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
Follow standard processes and procedures to resolve all client queries.
Resolve client queries as per the SLAs defined in the contract.
Maintain ogs and records of all customer queries as per the standard procedures and guidelines.

Experience

Working Conditions

Both Side Cab Service

Agreement

Education Skills

Work Location

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