Windows, End User Computing

Location- Chennai/Kolkata/Pune

Experience- 6-10years

Required Technical Skill Set-Windows, Remote Desktop Support, SCCM, Application Packaging, Mobile devices managment

Desired Competencies (Technical/Behavioral Competency)

Must-Have Remote Desktop Management: Should be able to assist user on day-to-day application issues with good communication & troubleshooting skills on different OS platform. Application Deployment: Experience on Application Deployment & Troubleshooting with any Deployment tool. (SCCM, Altiris,Marimba etc.) Printer Management: Understanding about Printer troubleshooting. Antivirus Management: Associate must have knowledge on Antivirus policies, remediation. Vendor Management etc. VPN Administration: Expecting Good understanding of VPN concept & troubleshooting Understanding on Patching Concept & Deployment tools: Experience about patch management & patching concept. Good if have knowledge on Deployment tools too Experience on vulnerabilities and troubleshooting for fix. Good Troubleshooting Skills: Should be able to manage to think on different way to resolve issues independently. Logical Thinker & Team Player: Good Team player to drive team activities & tasks.

Good-to-Have MAC and Ipad Scripting Knowledge : Powershell Scripts, Vbscripts,Batch Script understanding

SN Role descriptions / Expectations from the Role

1 Associate should be able to work on different application issues with Good Troubleshooting Skills.

2 Should be ready to work on new technologies & tools without any tool specific restrictions/boundaries.

3 Team player and ready to manage shared account model with 24*7 support (managing

multiple accounts)