98 Weblogic Administration Jobs

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin. Experience: 1-3 Years.

We are seeking a skilled and experienced Middleware Administrator with expertise in APACHE, TOMCAT, JBOSS, and IBM WebSphere technologies. The ideal candidate will manage and maintain middleware applications, ensuring high availability, security, and performance. Responsibilities include installation and maintenance, patch management, vulnerability resolution, performance monitoring, clustering and HA setup, backup and recovery, and collaboration with the production support team for deployment. Strong scripting skills for applying security best practices and automated alerting are required, along with capacity planning and P1 incident escalation handling.

Role Purpose Oracle Unix os Dynatrace Redhat OpenShift Mandatory Skills: WebLogic Admin.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin.Experience: 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin.Experience: 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin.Experience: 3-5 Years.

Role & responsibilities Job location - Chennai Only Looking for only Immediate joiners - If anyone interested.. please reach me @9500093410 Must Have Skills: Installation/Configurations of Oracle Weblogic 12c /Fusion Middleware Products Should have knowledge on Upgrades of Oracle Java/Weblogic,FMW Sound knowledge Oracle Weblogic Administration 12c,Oracle SOA,OSB Handling Deployments on Oracle SOA,OSB, Weblogic,Tomcat etc Sound Knowledge on Configuring the JMS,JDBC,JCA Adapters etc Sound knowledge on Applying the Security Patches,Bundle Patches on Fusion Middleware Products Perform installation, administration, maintenance, updates, and general support of Weblogic Servers Good knowledge on WLST & Shell Scripting(Hands-on required) Good Troubleshooting Skills is Must Document supporting policies, processes, and procedures Advanced knowledge of UNIX administration in an enterprise environment. Should be able to Analyze the Thread Dumps, Head Dumps, Root cause analysis for Production Issues Good knowledge about the Change Management Process, Incidents Handling, Problem Tickets handling Should be able to Provide Weekend on-call Support and National Holidays(on-request basis) Should be able to work as an Individual contributor Good to Have : Experience in Azure Devops, Pipelines, Deployments Prod and Non-Prod Other Devops Tools are added Advantage Jenkins Administration, Configurations, Installation, Pipelines Good understanding of SNMP, TCP/IP and core LAN/WAN, and other networking principles Ability to translate low-level monitoring metrics into consolidated management level reports Provide regular reports of Enterprise Monitoring Key Performance Indicators including, capacity and performance trending key applications and services.

Position : Oracle SOA WebLogic Administrator Location : Viman Nagar, Pune (Work from Office) Mode of Hiring : Permanent Industry: Information Technology & Services Headquarter: Doha, Qatar Working Days : Sunday - Thursday Weekends : Friday & Saturday Key Responsibilities SOA: Install, configure mandate, upgrade, and patch Oracle SOA Suite, OSB/ SOA, WebLogic Server, and related middleware components. Monitor and maintain SOA infrastructure health, performance, and availability. Deploy composite applications, manage service lifecycles, and troubleshoot integration issues. Administer and tune Oracle WebLogic SOA Server for optimal performance and reliability. Implement and maintain security policies, user roles, SSL certificates, and access controls. Collaborate with development teams to support CI/CD pipelines for SOA services. Automate routine administrative tasks and build scripts for deployments and monitoring. Analyze logs, monitor metrics, and respond to system alerts and incidents. Ensure compliance with enterprise IT policies and change management procedures. Provide on-call support as needed and assist during production outages or upgrades. Required Skills & Qualifications SOA: Bachelors degree in computer science, Information Systems, or a related field. 37 years of experience with Oracle SOA/ OSB Suite (11g/12c) administration. Hands-on experience with Oracle WebLogic Server, SOA/ OSB (Oracle Service Bus), and JDeveloper. Proficiency in Unix/Linux / Windows environments and shell scripting. Strong troubleshooting and root cause analysis skills. Understanding of XML, XSD, WSDL, BPEL, XSLT, and SOAP/REST web services. Good to Have Experience with monitoring tools Dynatrace or similar (e.g., OEM, Splunk, or AppDynamics). Familiarity with Oracle DB and connectivity, including JDBC and data source tuning. Familiar with load balancer and clustering. Preferred Qualifications Oracle certifications (SOA Suite, WebLogic, etc.). Experience with high availability (HA) and disaster recovery (DR) strategies. Knowledge of Kubernetes, Docker, or cloud platforms (OCI, AWS, Azure) for middleware deployments. Experience with DevOps tools such as Jenkins, Git, Ansible, or Terraform. Preferred/Good-to-Have: Experience with OBIEE to OAS migration projects. Familiarity with Oracle Cloud Infrastructure (OCI) or other cloud BI solutions. Exposure to other Oracle products like Oracle Data Integrator (ODI), Oracle SOA Suite. Knowledge of Agile methodologies and ticketing systems (e.g., JIRA, ServiceNow)

Work Location: Jaipur Customer Success Services (CSS) is a unit within the Oracles Customer Service Organization that establishes long-term relationships with many of Oracle's customers through annuity-based service contracts and project based one-time services. CSS services team sells from a broad IT-services portfolio both in fixed price and T&M basis. CSS services are typically requested by large Oracle customers that require the utmost attention to real mission critical applications and processes. CSS covers the majority of large scale Oracle customers. Oracle Customer Success Services (CSS) provides unmatched, tailored support that ensures organizations Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete, all while coexisting within your IT environment. CSS is industry-leading expertise with the highest customer satisfaction to support organizations business every step of the way. Required Skills: Experience in Architecture Design & Deployment of Oracle Middleware products & administration, Like WebLogic, SOA, IDM, and Web Center Suite. Work experience in Oracle Cloud and PaaS services eg, Java Cloud Service or WebLogic Cloud Service, SOA Cloud Service, Oracle Integration Cloud, and Identity Cloud Service. Good Windows & Unix Skills. Working knowledge of Oracle Cloud Infrastructure. Good Understanding of Middleware integration with other products. Knowledge of Single Sign On Configuration for Applications using Oracle IDAM or IDCS solution. Experience working on OCI. Desired Skills: OCI Certification Foundation / Architect/professional is an added advantage. Willingness to travel both domestically and internationally.

Job Title: Middleware / PaaS Platform Consultant Work Location: Bangalore / Hyderabad / Mumbai/ Noida / Chennai / Pune Oracle Consulting Solution Center is a unit within Oracle that establishes long-term relationships with many of Oracle's customers through annuity-based service contracts and project-based one-time services. OCSC team sells from a broad IT-services portfolio on both the fixed price and T&M basis. OCSC services are typically requested by large Oracle customers that require the utmost attention to real mission-critical applications and processes. OCSC covers the majority of large-scale Oracle customers. Oracle Consulting Solution Center provides unmatched, tailored support that ensures the organizations Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete, all while coexisting within your IT environment. Required Skills: Experience in Architecture Design & Deployment of Oracle Middleware products & administration Like WebLogic, SOA, IDM, and Web Center Suite. Work experience in Oracle Cloud and PaaS services eg: Java Cloud Service or WebLogic Cloud Service, SOA Cloud Service, Oracle Integration Cloud, and Identity Cloud Service. Good Windows & Unix Skills. Working knowledge of Oracle Cloud Infrastructure. Good Understanding of Middleware integration with other products. Knowledge of Single Sign On Configuration for Applications using Oracle IDAM or IDCS solution. Experience to work on OCI. Desired Skills: OCI Certification Foundation / Architect/professional is an added advantage. Willingness to travel both domestically and outside of the country.

You will be joining Cubastion Consulting Pvt. Ltd., a reputable consulting firm known for its specialization in offering comprehensive business solutions to clients. The company is dedicated to providing high-quality digital transformation services, promoting innovation and growth, nurturing strong client relationships, and ensuring sustainable success with delivery certainty. Cubastion Consulting has established itself as a key player in the market, with its primary strength lying in its people who drive delivery success in various focus areas. As a candidate with a minimum of 3 years of experience, your responsibilities will include possessing a deep understanding of Siebel Server Architecture. You will be expected to have expertise in configuring environments for Siebel Installation, deploying Siebel enterprise server, setting up Single Sign-On (SSO), configuring DAP setups, migrating Repositories, synchronizing DDL, and establishing different Siebel clients such as Web client, Remote client, PDA, and Wireless. Furthermore, you should have practical experience in Siebel CRM/OBIEE Integration utilizing SSO authentication. Ideally, you will have a DevOps role (Siebel Admin) with some scripting knowledge, along with the ability to manage any Siebel server crashes and restore the system to a stable condition. Experience in Database Administration, OBIEE, and BIP background, as well as basic WebLogic Administration, will be beneficial for this role. Your skills should encompass proficiency in Siebel Upgrade and Performance tuning, willingness to work in shifts, strong troubleshooting capabilities, and familiarity with installing 3rd party webservers. You should also be adept at identifying and resolving EAI component crashes, analyzing crash Fdr, and component log files. Knowledge of System Administration tasks like configuring application components, parameters, and troubleshooting component crashes is essential. Additionally, excellent written and verbal communication skills are a prerequisite for this position.,

Install, configure, and maintain Oracle WebLogic Server environments. Deploy and manage Java EE applications on WebLogic servers. Monitor system performance, logs, and perform troubleshooting. Configure clusters, manage node managers, and ensure high availability. Apply patches and updates to WebLogic environments. Handle middleware incidents and support in a 24x7 environment . Collaborate with development and infrastructure teams for deployments. Manage data sources, JMS, security realms , and server tuning. Ensure uptime and health of all middleware components. Role & responsibilities Preferred candidate profile

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : JBOSS Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing solutions for configured services across multiple platforms, and ensuring the smooth operation of hardware and software systems. You will work both remotely and onsite, collaborating with team members to enhance system performance and reliability while adhering to established operating models and processes. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of technical processes and procedures to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in JBOSS Administration.- Strong understanding of server and network management.- Experience with troubleshooting and resolving hardware and software issues.- Familiarity with operating system-level implementations across various platforms.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 3 years of experience in JBOSS Administration.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

The Technical Lead position requires a candidate with 3 to 7 years of experience in the food services domain. You should have expertise in Linux Basics, Windows Basics, Apache Tomcat Server Admin, Cloud Basics, and Weblogic Administration. Your role will involve managing technical operations, ensuring smooth functioning of services, and contributing to project success. Your responsibilities will include overseeing technical operations for Linux and Windows systems, managing Apache Tomcat Server environments, implementing cloud-based solutions, administering Weblogic servers, collaborating with cross-functional teams, providing technical support, developing system documentation, conducting system audits, optimizing system performance, coordinating with vendors, evaluating new technologies, ensuring data security, and contributing to process improvement. To qualify for this role, you should possess strong knowledge and hands-on experience with Linux and Windows operating systems, expertise in managing Apache Tomcat Server environments, understanding of cloud computing principles, proficiency in Weblogic Administration, experience in the food services domain, problem-solving skills, collaborative teamwork abilities, and effective communication skills with stakeholders.,

Job Title : Middleware Engineer Location : Pune Experience : 2+ Years Employment Type : Full-time Job Responsibilities : Perform general middleware tasks such as patching , hotfixes , service packs , SSL administration , and log rotation . Execute application restarts and log purging activities. Manage and coordinate with OEM vendors for updates and escalations. Monitor applications using appropriate tools and respond to incidents as per SOPs. Work on VA (Vulnerability Assessment) open points as directed by the SOC team. Handle middleware application security , bug patching , and infra resource monitoring . Support disaster recovery (DR) activities and application failovers. Implement middleware security patches , release updates , and upgrades per OEM & application team SOPs. Carry out installation and configuration of middleware products. Deploy middleware and application builds. Oversee performance and health checks of middleware services. Conduct regular backups of middleware and app components. Manage server certificates and conduct non-production environment refreshes . WebLogic administration is mandatory hands-on experience is a must. Desired Skills : Strong experience in WebLogic Middleware Administration Knowledge of patching, hotfixes, SSL, and service pack management Application and log management, middleware deployments Disaster recovery support and environment refreshes Performance tuning, server certificate management Familiarity with monitoring tools and middleware backup operations Interested Candidates : Kindly share your updated resume on Anurag.yadav@softenger.com | WhatsApp: 7385556898 Please include the following details: Total Experience Relevant Experience Current CTC Expected CTC Notice Period Current Location Willing to Relocate to Pune (if applicable)

The role is responsible for software development /testing/deployment/debugging process. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Writing effective and scalable code/test case Debugging and deploying applications Providing support for production environment Preparing software development calendar Preparing reports and dashboards on project time deviations, rework time etc Conducting development testing and reports testing issues to supervisor Identifying and tracking bugs, assessing nature of bugs, and executing corrective actions Desired Skill sets Good programming skills Familiar with software applications and tools Good Knowledge on coding/testing environment

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin. Experience: 1-3 Years.

Role & responsibilities A minimum of 7 & above years of experience in the field of IT and Middleware administration. Provide support for all stages of WebLogic implementation and/or Java container related issues and triage application issues as related to the J2EE container. Skilled in implementing high availability, fault tolerant strategies, and load balancing. Experienced technical knowledge in specialty area with basic knowledge of complementary infrastructures. Ability to design, build, deploy, document, and troubleshoot issues within the Linux, Solaris and Windows stack and collaborate with Storage, Network and Application groups on infrastructure projects. A fast learner with ability to dive into new products and technologies, develop subject matter expertise and drive projects to completion. A team player with good written and verbal communication skills that can mentor other members in the production support group.

Job Summary We are seeking a Technical Lead with 3 to 7 years of experience to join our team in the food services domain. The ideal candidate will have expertise in Linux Basics Windows Basics Apache Tomcat Server Admin Cloud Basics and Weblogic Administration. This hybrid role requires a proactive individual who can effectively manage technical operations and contribute to the success of our projects. Responsibilities Oversee the technical operations related to Linux and Windows systems to ensure smooth functioning of services. Manage and maintain Apache Tomcat Server environments to support application deployment and performance. Implement cloud-based solutions to enhance scalability and reliability of services. Administer Weblogic servers to ensure high availability and security of applications. Collaborate with cross-functional teams to align technical solutions with business objectives. Provide technical support and troubleshooting for system-related issues to minimize downtime. Develop and maintain documentation for system configurations and procedures. Conduct regular system audits to ensure compliance with industry standards and best practices. Optimize system performance through regular monitoring and tuning activities. Coordinate with vendors and service providers to ensure timely resolution of technical issues. Evaluate new technologies and tools to enhance operational efficiency and effectiveness. Ensure data security and integrity across all systems and applications. Contribute to the continuous improvement of processes and procedures to enhance service delivery. Qualifications Possess strong knowledge and hands-on experience with Linux and Windows operating systems. Demonstrate expertise in managing Apache Tomcat Server environments. Have a solid understanding of cloud computing principles and practices. Exhibit proficiency in Weblogic Administration for enterprise applications. Show experience in the food services domain understanding its unique technical requirements. Display excellent problem-solving skills and the ability to work collaboratively in a team. Possess strong communication skills to effectively interact with stakeholders.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction IBM WebSphere Application Administrator, around 5-7Years of experience Administration of IBM WebSphere Product Line i.e., WebSphere Application Server, IHS WebSphere Application Server Installation, resource configuration, deployment of applications, patch installation, Integration Performance tuning and log analysis, Heap dump analysis Handled WAS Upgrade Knowledge of Shell scripting as required for operation support Managing Maximo Admin role will be an added advantage

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin Experience : 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin Experience : 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin Experience : 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin Experience : 1-3 Years.