VoIP / Dialer QA Manager

VoIP / Dialer QA Manager

manual and automation testing

VoIP protocols, dialer platforms, and testing methodologies

Key Responsibilities:

• Lead, mentor, and manage a team of QA Engineers (Manual & Automation).
• Define and implement

  QA strategy, frameworks, and best practices

  for VoIP and dialer-based systems.
• Oversee

  test planning, design, execution, and defect management

  across projects.
• Perform and guide the team in

  manual testing

  : functional, regression, end-to-end call flow, IVR, inbound/outbound routing, conferencing, campaign management, etc.
• Drive

  automation testing initiatives

  by building and maintaining test scripts and frameworks (using SIPp, JMeter, Python, or equivalent).
• Validate

  performance, scalability, and QoS parameters

  (MOS, latency, jitter, packet loss).
• Collaborate with cross-functional teams (Product, Development, DevOps, and Support) to troubleshoot and resolve issues.
• Ensure

  test environment readiness

  and integration with CI/CD pipelines.
• Track QA metrics, generate

  dashboards and reports

  , and present findings to leadership.
• Ensure compliance with

  telecom regulations and quality standards

  .

Key Skills & Qualifications:

• Strong expertise in

  VoIP protocols

  (SIP, RTP, H.323, MGCP, WebRTC).
• Proven experience in

  Dialer QA

  (Predictive, Auto, Progressive, and Manual Dialers VICIdial, Genesys, Avaya, Five9, Aspect, etc.).
• Proficiency with

  QA/testing tools

  : Wireshark, SIPp, JMeter, VoIPmonitor, and defect tracking tools (Jira, Bugzilla, etc.).
• Hands-on experience in

  manual testing

  and deep knowledge of

  automation frameworks

  .
• Strong scripting/programming skills (Python, Shell, or Java).
• Solid knowledge of

  networking fundamentals

  : TCP/IP, UDP, DNS, NAT, Firewalls, QoS.
• Exposure to

  Linux/Unix environments

  .
• Excellent leadership, analytical, and communication skills.

Preferred Qualifications:

• Experience with

  cloud-based VoIP/dialer platforms

  (AWS, Azure, GCP).
• Knowledge of telecom compliance (TCPA, GDPR, DNC regulations).
• Familiarity with

  CI/CD pipelines

  (Jenkins, GitLab CI/CD, etc.).
• Professional certifications: ISTQB, CCNA Voice, SIP School, or similar.