Linux Support Engineer Hatics Technologies

2.0 - 6.0 years

0 Lacs

kochi, kerala

On-site

As a Linux Engineer with 2-3 years of industry experience in Enterprise Linux Systems, you will be responsible for maintaining, troubleshooting, and supporting Linux environments. You must hold a degree in Computer Science or Information Technology and possess a professional certification in Redhat (RHCSA is mandatory). Industry certifications in System Administration are a plus. Your role will involve providing excellent Linux support, troubleshooting skills, and knowledge in Server & Storage Administration, Virtualization platforms, Backup & DR Solutions, Windows Administration, and basic Network troubleshooting. Your primary responsibilities will include performing system software deployment & upgrades, planning and executing Server Implementation Projects, diagnosing and troubleshooting technical issues, and providing onsite/remote support to clients. You must have excellent communication skills to understand customer requirements, provide timely updates to clients, and escalate unresolved issues to internal teams or vendors when necessary. Additionally, you will be expected to prepare reports, KB articles, and document technical knowledge for reference. To excel in this role, you must have a positive attitude, be a good team player, and be passionate about staying updated with new technologies. Constant willingness to undergo training and certification on new solutions is essential. Your commitment to supporting new technology implementations and dedication to customer satisfaction are crucial aspects of this position. If you are ready to take on this challenging role and contribute to the success of our clients, we look forward to welcoming you to our team on the expected start date of 01/09/2025. This is a full-time, permanent position that requires in-person work at our location.,

Posted 1 week ago

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L2 Service Desk Engineer Virtusa

4.0 - 6.0 years

4 - 6 Lacs

Hyderabad, Telangana, India

On-site

The L2 Service Desk Engineer is responsible for handling day to day responsibilities assigned and more complex technical issues that are escalated from the L1 team. This role requires a deeper understanding of IT systems, networks, and troubleshooting methodologies. The ideal candidate will have experience in diagnosing and resolving more advanced technical problems and providing a higher level of customer service. Key Responsibilities: Handle escalated incidents and service requests from L1, ensuring timely resolution and communication with end-users. Diagnose and resolve complex technical issues, and application-related problems. Conduct root cause analysis on recurring incidents and work on implementing permanent solutions. Work closely with other IT teams to resolve issues that require specialized knowledge or software changes. Update and maintain detailed documentation, including knowledge base articles and troubleshooting guides. Provide guidance and support to L1 engineers, including training on new technologies and troubleshooting techniques. Qualifications and Required Skills: Candidate should have sound knowledge of Linux & VMware Knowledge on different virtualization platform will be added advantage. Good practical working ability with VMware, OpenStack tools. Able to communicate effectively with internal customers. Experience working on Vmware vSphere administration skills. Good hands-on command line of ESX. Hands on experience on VNC, NX and tiger VNC Good hands-on Experience in diagnostics & troubleshooting of ESX server environment. Configure and Manage Monitoring Alerts w r t VMware Hypervisors and VM s Work on major severity and complex server issues Ability to read logs. Good knowledge and understanding of Virtual Machines, Windows/Linux Server Certification Preferred: Vmware, RHCSA Excellent analytical and problem-solving abilities. Strong communication skills, both verbal and written. Comfortable to work in 24/7 environment independently and handle multiple tasks with attention to detail. Good understanding of operational framework like ITIL and operations process

Posted 1 month ago

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