Mindera is looking for a talented
Frontend Engineer
with hands-on expertise in Twilio integrations
to help build intuitive, scalable, and high-performance customer communication experiences. You will collaborate closely with cross-functional teams to develop user interfaces for contact-center solutions, workflow dashboards, and communication tools powered by Twilio. Key Responsibilities
- Develop modern, responsive UI components and dashboards using
React
(or your frontend framework of choice). - Integrate frontend applications with
Twilio
products including Twilio Flex
, Twilio Conversations
, Voice
, Messaging
, and Studio
. - Customize
Twilio Flex UI
using plugins, components, themes, and Flex SDK. - Build user flows for contact center operations agent UI, supervisor dashboards, call/chat routing visuals, etc.
- Create reusable frontend components and frameworks aligned with product design systems.
- Collaborate with backend teams to integrate APIs, webhooks, and real-time communication (WebSockets, REST, or GraphQL).
- Optimize performance, accessibility, and UX across all frontend touchpoints.
- Ensure communication UIs are robust, scalable, and maintainable.
- Troubleshoot production issues and provide support for Twilio-related UI behavior.
- Work with stakeholders (PMs, UX, QA, Architects) to deliver polished customer-facing experiences.
Required Skills & Qualifications
-
3+ years of frontend development experience
(React preferred). - Strong knowledge of
JavaScript/TypeScript
, HTML5, CSS3, and modern frontend tooling. - Hands-on experience with
Twilio Flex
, Flex UI customization, or Twilio frontend SDK integrations. - Understanding of
REST APIs
, authentication, and event-driven UI patterns. - Experience with state management (Redux, Zustand, MobX, React Query, etc.).
- Familiarity with real-time communication concepts (WebRTC, WebSockets).
- Strong debugging and problem-solving skills.
Nice to Have
- Experience with
Twilio Studio
, Twilio Functions
, or backend components for communication flows. - Knowledge of Google CCAI, Zendesk, or other contact-center platforms.
- Experience in cloud environments (GCP / AWS / Azure).
- Understanding of UI/UX best practices and accessibility standards.
- Exposure to CI/CD pipelines and automated testing (Jest, Cypress, Playwright).
Soft Skills
- Strong communication and team-collaboration abilities.
- Ability to work independently and take ownership of features.
- Comfortable working in Agile environments with distributed teams.
- Attention to detail and a product-driven mindset.
We Offer
- Competitive salary
- Annual bonus, subject to company performance
- Access to Udemy online training and opportunities to learn and grow within the role
