Troubleshooter

Job Description: IT Troubleshooter

Job Title: IT Troubleshooter
Location: On-site
Employment Type: Full-time
Department: IT Support & Operations

About the Role

We are looking for a highly skilled IT Troubleshooter who can quickly diagnose, resolve, and prevent technical issues across systems, networks, applications, and hardware. The ideal candidate is analytical, hands-on, and capable of providing timely solutions for both internal teams and customers. This role is critical for ensuring minimal downtime and delivering an exceptional support experience.

Key Responsibilities

Technical Support & Issue Resolution

• Diagnose and resolve hardware, software, network, and application-related issues.
• Provide L1/L2 troubleshooting support across desktops, servers, cloud systems, and business applications.
• Respond promptly to service requests, incidents, and escalations via ticketing systems.
• Perform root cause analysis and implement corrective actions to prevent recurring issues.

System & Network Troubleshooting

• Install, configure, and maintain operating systems (Windows, Linux, macOS).
• Troubleshoot networking issues including DNS, DHCP, VPN, routing, firewalls, Wi-Fi, and LAN/WAN connectivity.
• Support user access issues including AD, SSO, MFA, and identity-related problems.

Hardware & Infrastructure Support

• Set up, diagnose, and repair desktops, laptops, printers, routers, and other IT equipment.
• Handle system upgrades, patch management, and routine maintenance tasks.
• Support server environments, virtualization (VMware/Hyper-V), and cloud services (AWS/Azure) as needed.

Customer Service & Documentation

• Communicate technical solutions in a clear, user-friendly manner.
• Maintain accurate records of issues, fixes, and configuration changes.
• Create and update troubleshooting guides, SOPs, and knowledge base articles.

Proactive Monitoring

• Monitor system performance, health, and security alerts.
• Identify potential issues before they affect operations.
• Suggest improvements to enhance reliability, security, and efficiency.

Required Skills & QualificationsTechnical Skills

• Strong knowledge of Windows & Linux systems.
• Understanding of TCP/IP, switches, firewalls, and network troubleshooting tools.
• Experience with Active Directory, Office 365, Google Workspace, and common SaaS platforms.
• Familiarity with virtualization (VMware/Hyper-V), cloud platforms (AWS/Azure), and basic scripting is a plus.
• Good understanding of cybersecurity basics and endpoint protection tools.

Soft Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and customer service orientation.
• Ability to work under pressure and manage multiple priorities.
• Self-driven with strong attention to detail.

Education & Experience

• Bachelor’s degree in Computer Science, IT, Engineering, or equivalent experience.
• 2–6 years of hands-on experience in technical support, IT troubleshooting, or helpdesk roles.
• Relevant certifications (CompTIA A+/N+, CCNA, AWS, Microsoft, etc.) are advantageous.

Why Join Us?

• Opportunity to work with diverse technologies and continuous learning.
• Collaborative, growth-oriented work environment.
• Chance to be part of a fast-growing managed IT services team.

Job Types: Full-time, Permanent

Work Location: In person