Training Manager

Job Summary:

The Training Manager will be responsible for designing, developing, and delivering training programs to enhance the skills and performance of employees at Food Square. A key focus of this role will be the preparation of structured training modules, ensuring that employees across departments (store operations, customer service, sales, F&B handling, and back-end support) are trained consistently to meet company standards.

Key Responsibilities:

• Design and prepare comprehensive training modules, SOPs, and learning materials tailored for different roles within Food Square.
• Conduct training need analysis (TNA) in coordination with department heads to identify skill gaps.
• Develop and deliver induction programs for new employees.
• Conduct regular training sessions on customer service, sales techniques, product knowledge (F&B), hygiene, and safety standards.
• Standardize learning content (presentations, manuals, videos, e-learning modules) for scalability.
• Evaluate the effectiveness of training through assessments, feedback, and performance monitoring.
• Maintain training records and prepare reports for management review.
• Collaborate with operations and HR teams to align training modules with business goals.
• Stay updated with best practices in the food & retail industry and integrate them into training content.
• Mentor and support employees in career development through workshops and refresher courses.

Qualification and Skills:

• Graduate/Postgraduate in HR, Business Administration, Hospitality, or related field.
• 4–5 years of experience in training & development (preferably in retail, hospitality, or food & beverage sector).
• Strong expertise in training module design, curriculum development, and content creation.
• Excellent presentation, facilitation, and communication skills.
• Ability to use training software, e-learning platforms, and multimedia tools.
• Strong organizational and analytical skills to measure training effectiveness.
• Knowledge of food safety and hygiene standards (FSSAI compliance preferred).

How to reach out:

hr@landcraftretail.com