Trainer

MinutestoSeconds is a dynamic organization specializing in outsourcing services, digital marketing, IT recruitment, and custom IT projects. We partner with SMEs, mid-sized companies, and niche professionals to deliver tailored solutions.

Requirements

ROLE: TrainerDESIGNATION: Trainer 2LOCATION: GurgaonYEARS OF EXPERIENCE: 3 Yrs

• Heath care Process Expereince is mandatory
• Key words: Medicine Prior authorization, health care Process
• Senior executive profiles can be shared for PT and QA, they should have total 5 years exp and 3 years in health care and prior authorization (mandatory)
  

Role and Key Responsibilities:
Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendationsUtilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environmentPrepare and present training materials through classroom learning, hands ondemonstrations, and supporting activitiesAccountable for achieving individual training performance metricsSupport and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standardsMaintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observationsEnsure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clientsMay support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aidsMeasure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluationRecommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs AnalysisParticipate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and proceduresKey skills and knowledge:Bachelor's Degree in a related field with two to four years of relevant experience preferredProven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)Strong communication skills, both written and verbalProficient in Microsoft OfficeDemonstrated ability to multi-task, prioritize, and meet timelines of deliverablesSelf-starter, sense of urgency, and works well under pressureStrong attention to detailSense of professionalism and ability to develop good relationshipsKnowledge and experience in own discipline; still acquiring higher level knowledge and skillsAnalyzes possible solutions using standard procedures and principlesBuilds knowledge of the organization, processes and customers Solves a range of straightforward problemsReceives a moderate level of guidance and directionEducation-Graduate in Bpharma/Mpharma or any medical degree is mandatory