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Cometchat
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Trainee Engineer

Trainee Engineer

0 - 1 years

|

2 - 6 Lacs

Posted:14 hours ago| Platform:

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Skills Required

front end git coding sms php workflow gaming technical support sdlc analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsible for answering and solving customer queries via live chat, email, and calls

Develop a deep understanding of the Product.
Learn the codebase - how classes / components / functions / events work together and affect each other
Help customers implement a chat solution by walking them step by step through any aspect of the integration process that is giving them trouble
Know the documentation inside and out to find the correct documents for customer issues
Analyze customer codebase errors to identify whether the root cause lies with the customers implementation or CometChats platform.
Diagnose product bugs by replicating customer-reported issues using CometChat sample applications.
Reply to support requests via chat and email - including technical and nontechnical support queries
Join and lead customer calls where customers explain and show code-based errors and issues
Work on minor bug fixes

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Technology - Communication

Bhubaneswar

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