Posted:5 days ago|
Platform:
Work from Office
Full Time
Location: Hyderabad,Bangalore,Chennai,cochin,Mumbai,Goa
Reporting To: Spa Manager / Duty Manager
Role Summary
The Spa Therapist plays a vital role in delivering professional spa therapies and
treatments to guests while upholding the highest standards of hygiene, safety, and
personalized service. They contribute directly to the wellness experience of every guest
through skilled hands-on services, product recommendations, and a deep understanding
of client needs. Their role also includes maintaining treatment areas and participating in
continuous training.
Key Responsibilities
1. Treatment Delivery:
a) Perform a wide range of spa services including massages, body scrubs, wraps, facials,
reflexology, and other therapies as per spa protocols and certifications.
b) Tailor each treatment based on the guests preferences, health conditions, and
contraindications to ensure maximum comfort and benefit.
c) Prepare treatment rooms before each session with required products, towels, and
equipment.
d) Manage therapy time efficiently while ensuring quality and care are never
compromised.
2. Guest Interaction & Service
a) Greet guests politely and conduct a pre-treatment consultation to understand
expectations and areas of concern.
b) Maintain a calming and respectful presence throughout the service, creating a relaxing
environment.
c) Offer post-treatment guidance and recommend appropriate at-home care or spa
products.
d) Handle guest concerns sensitively and escalate to the Duty Manager or Spa Manager
when necessary.
3. Hygiene & Cleanliness:
a) Maintain strict cleanliness of treatment rooms, beds, tools, and equipment before and
after every service.
b) Follow hygiene protocols for self, spa linen, product handling, and disposal of waste
materials.
c) Ensure compliance with all local and brand-level health and wellness regulations.
4. Record Keeping
a) Maintain accurate and confidential records of guest treatments, special conditions,
product usage, and feedback.
b) Update treatment logs and reports as per spa standards and provide relevant inputs
for guest history tracking.
5. Retail & Sales Support
a) Promote relevant spa packages, therapies, and retail products based on guest
requirements and treatment outcomes.
b) Support front desk team in achieving sales goals through therapist recommendations
and product trials post-treatment.
6. Training & Development:
a) Participate in all training sessions, product demos, and workshops conducted by the
spa or brand partners.
b) Stay updated on new techniques, wellness trends, and product innovations to deliver
modern and effective therapies.
c) Practice and refine skills regularly to maintain excellence in service delivery.
7. Team Support & Professional Conduct:
a) Coordinate with front desk staff and other therapists to ensure timely appointment
flow and guest satisfaction.
b) Maintain professional behavior, appearance, and emotional discipline at all times.
c) Report any maintenance issues, guest concerns, or stock shortages to the Spa Manager
promptly.
Key Skills & Competencies
• Certified Therapist Skills: Formal training and certification in therapies like Swedish, Deep
Tissue, Aromatherapy, Reflexology, etc.
• Guest Service Orientation: Ability to connect with guests empathetically and create a calm,
welcoming, and healing experience.
• Physical Stamina: Capability to perform multiple treatments with physical precision and
energy throughout the day.
• Hygiene Awareness: High standards of personal hygiene, spa sanitation, and treatment
room maintenance.
• Product Knowledge: Understanding of spa products, essential oils, skincare ranges, and
their appropriate use.
• Communication Skills: Clear and gentle communication to explain treatments, offer care
advice, and receive guest feedback.
• Time Management: Punctuality and ability to manage appointment durations while
ensuring thorough service delivery.
• Team Spirit: Willingness to collaborate, cover shifts when needed, and support spa
operations beyond the therapy room.
O2 Spa
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