Telesales Executive

As a Customer Relationship Executive at our company located in Raipur, you will play a vital role in our Sales Development department. Your primary responsibility will be to provide exceptional support to customers throughout the sales process, foster strong relationships, and drive sales conversions. To excel in this position, you must possess a solid understanding of our products and services and possess the ability to identify and capitalize on sales opportunities effectively. Your key responsibilities will include: Sales Support: - Assisting customers with inquiries regarding products and services to enable them to make well-informed purchasing decisions. - Providing prompt and accurate responses to sales-related inquiries to ensure a high level of customer satisfaction. Customer Relationship Management: - Establishing and nurturing strong relationships with customers to promote loyalty and repeat business. - Serving as a reliable point of contact for customers, addressing their needs and concerns efficiently to enhance their overall experience. Lead Generation and Conversion: - Identifying potential sales opportunities and converting inquiries into actual sales to contribute to the team's sales targets. - Monitoring and following up on leads to maximize conversion rates, with an emphasis on upselling and cross-selling when appropriate. Product Knowledge: - Maintaining a thorough understanding of our product offerings to effectively assist customers and drive sales. - Keeping abreast of product features, benefits, and promotions to provide accurate information to customers. Customer Feedback and Insights: - Collecting and analyzing customer feedback to derive insights that can enhance sales strategies and product offerings. - Collaborating with the sales and marketing teams to improve the customer experience and address any areas requiring enhancement. To qualify for this role, you should ideally have a Bachelor's degree in Business, Marketing, or a related field. Previous experience in customer support or sales, particularly in a similar industry, will be advantageous. Excellent communication and interpersonal skills, along with strong problem-solving abilities and a customer-centric mindset, are essential. You must be adept at working in a fast-paced environment, managing multiple tasks efficiently, and have proficiency in CRM software and the Microsoft Office Suite. Your performance will be evaluated based on key performance metrics such as sales conversion rates, customer satisfaction scores, and lead follow-up effectiveness. We offer a competitive salary, performance-based incentives, opportunities for professional growth, a supportive work environment, and medical benefits along with statutory compliances. If you are an immediate joiner with experience in sales and possess the necessary qualifications and skills, we encourage you to apply for this full-time, permanent position. English proficiency is required, and the work location is in person during day shifts.,