83 Telecom Oss Jobs - Page 2

The Company India's marquee global technology & consulting company. They are an international flag-bearer of technical and managerial excellence. With offices around the globe, the company has a comprehensive presence across multiple segments of the technology product and service industries as well as a blue-chip roster of clients for their Consulting engagements. They are a respected career company and a long-term wealth creator. The Job We are seeking a highly motivated and experienced 4-15 Years -Solution Design/Functional Business Analyst to join our leading IT service sector company in India. This role requires a blend of deep technical understanding in solution architecture and strong functional expertise in business analysis within the dynamic telecommunications domain. The ideal candidate will be instrumental in translating complex business needs into robust, scalable, and innovative technical solutions, ensuring end-to-end design and successful implementation. Must have: 1. Designing comprehensive end-to-end solutions that align with business objectives, architectural principles, and industry best practices like eTOM and ITIL. 2. Should have strong understanding and experience of end-to-end workflows in Telecom OSS area Service assurance (FCAPS). Knowledge of BSS is a plus. 3. Solid experience in designing ITSM (Service Management), Network fault and performance monitoring, diagnostic solutions. 4. Ability to design end-to-end telecom service assurance solutions, complemented by working knowledge of industry-leading tools such as ServiceNOW, BMC, SMARTS, or SevOne to support solution integration and operational efficiency 5. Should be able to interact with business / product owners to understand the requirements, define user stories, and explain the same to technical teams. 6. Experience working in Agile/Scrum environments, including participation in sprint planning, daily stand-ups, and backlog refinement while exposure to tools like Confluence, JIRA for tracking, monitoring, reporting user stories / tickets is nice to have 7. Understanding Telecom B2B, B2C, B2B2C, MVNO, Wholesale and IOT customer segment is required. 8. Familiarity and experience of Consumer, Enterprise and Wholesale Telcom products and services. 9. Familiarity and understanding of IT architecture and experience with integration frameworks like ESB, SOAP/REST, APIs etc. 10. Experience in creating HLD and LLD documents Your Profile Desired domain skills Strong understanding of both traditional and modern telecom technologies, including but not limited to Voice (TDM, ISDN, SIP, VoIP), Data (MPLS, SD-WAN, Internet), Access Networks (Fiber, Wireless), and Unified Communication platforms. Exposure to Cloud-based communication services, Security protocols, and IoT connectivity will be a plus. Familiarity with industry-standard telecom frameworks such as TM Forum's Open Digital Architecture (ODA), eTOM (Enhanced Telecom Operations Map), and SID (Shared Information/Data Model), TNA, ITIL, IEEE, etc. Should have experience in defining the process, solution design, business requirements and system requirements in one or more areas of Telecom process - Service Assurance Should be able to prepare, analyze and review proposals from internal teams, be able to provide appropriate solutions to problems, and make day-to-day decisions to run the client projects Should be able to engage with multiple stakeholders like Business, SI partners and System owners to understand, capture, finalize and sign off requirements Analyze the problem faced by the customer, participate in discussions with customer stakeholders to understand the problem, gather further data as required from the customer to define and document the problem and requirements Candidates should possess Good Communication & Client- interfacing skills. Knowledge of at least one key aspect of telecom service assurance, such as proactive fault management, performance monitoring (KPI/KQI analysis), or service quality management (SLA compliance) is desirable for the role Awareness of cloud-native principles and architectures as they apply to telecom solutions and operations (e.g., microservices, containerization) Awareness in the latest and emerging trends of technology and digital transformations in telecom – latest trends, implementation of AI/ML and its use cases on the service assurance, Cybersecurity in telecom, Quantum technologies application in the futurization of the networks and its security

The Company India's marquee global technology & consulting company. They are an international flag-bearer of technical and managerial excellence. With offices around the globe, the company has a comprehensive presence across multiple segments of the technology product and service industries as well as a blue-chip roster of clients for their Consulting engagements. They are a respected career company and a long-term wealth creator. The Job We are seeking an E2E Solution Architect, a highly experienced and strategic End-to-End Solution Architect to lead the architecture and design of large-scale OSS/BSS transformation programs. The ideal candidate will have deep expertise in telecom systems, a strong grasp of both OSS and BSS domains, and the ability to design integrated, scalable, and future-proof solutions that align with business and technology goals. B)E2E Solution Architect (SDWAN) CBP, Ciena Blueplanet Your Profile Location Bangalore E2E Solution Architect – SDWAN - 9+ years of experience E2E Solution Architect – 9+ years of experience E2E Solution Architect. – a) a highly experienced and strategic End-to-End Solution Architect to lead the architecture and design of large-scale OSS/BSS transformation programs. The ideal candidate will have deep expertise in telecom systems, a strong grasp of both OSS and BSS domains, and the ability to design integrated, scalable, and future-proof solutions that align with business and technology goals. B)E2E Solution Architect (SDWAN) – CBP, Ciena Blueplanet Domain Solution Architect/Lead- a) a highly experienced and strategic Doman Solution Architect to lead the architecture and design of large-scale OSS/BSS transformation programs. The ideal candidate will have deep expertise in telecom systems, a strong grasp of CPQ, EPC, COM and SOM/ROM, Conga CLM domains, and the ability to design integrated, scalable, and future-proof solutions that align with business and technology goals. B)Conga CLM, c)CBP – SOM/ROM

Experience in manual testing within the telecom industry.Strong understanding of telecom Systems ( BSS/OSS) and working experience in CRM, Billing, Order Management, Provisioning and other related systems Proficiency in SQL & basic UNIX commands

Desired Skill set:- Educational Qualifications: BE/BTech/MCA/MTech in any of this branch - Computer Science, Electrical, Electronics, Telecommunications Strong knowledge of Communications and BSS/OSS domain . Strong knowledge of Network domain such as Wireless, Cable, DSL, VoIP . Strong knowledge of OSS Fulfilment or equivalent applications. Experience with Oracle Communications Products: OSM-7.4.X or equivalent order management systems Experience in working with Network Management, Resource Management, Service Management layer. Experience of Automation SDLC to perform code build, Test and deployment using CI tools such as Jenkins, Bamboo etc. Strong Technical skills in technologies like Java, Linux, Scripting language Java Script, Python, Shell/Perl, XML Technologies (XSD, XML, XQuery). Web-Services ; SOAP/HTTP/REST WebLogic Server Administration, Oracle Database, PL/SQL , JDBC Controls, ETL tools Awareness of TMF/eTOM & SID Data Model Cloud Concepts , DevOps Tools Knowledge in Oracle Communications RODOD /RSDOD / Service and Network Orchestration(SNO) Fulfilment Solution SNO will be an added advantage Effective customer interfacing and inter-personal skills Strong communication skills to deal with internal stakeholders, customers, and partners Willing to travel Location: Bangalore, Noida, Hyderabad, Pune

Required Skills Technology | Basic Networking Activities | Configuring and Managing TCP/IP Technology | Data Center Administration | Networking Technology | Telecom OSS / BSS | Network Monitoring Domain | Telecom / Communications Equipments (Others/Not classified) | Network Interface Devices Technology | Network Monitoring Tools | Eventlog Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Networking Certifications | CCNA | CCNA Routing and Switching Troubleshooting: Analyze problems with the service and resolve the issues, gather information from customers either by chat or e-mail to enable effective troubleshooting, Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs), printers, digital scanners, and other network equipment, Report issues to vendor/ISP/carrier and follow up on updates. Escalate issues as per Escalation Matrix, Install/Uninstall various software and upgrades equipment when necessary, Monitoring and maintaining/reducing the queue size. Resolving Technical issues at level 1(Incident and Service request) Hardware and Software Management: Monitoring CPU, memory and hard disk utilization, Monitoring the event viewer and generating reports. Providing New Desktop Installation and Software Installation Reports, make team members aware of any changes or scheduled activities so that effective follow up is possible., Updating the latest anti-virus on servers and monitoring the anti-virus patches on Servers and Desktops and generating Reports, Track the assets issued to users and maintain a database report of assets. Updating KB and CMDB whenever there is a need. Handling Backup Activities on daily, weekly and Monthly. Generating the Reports on all Backup activities. Process Compliance: Gather information from vendor and customer and update the tickets regularly as per the defined process, Prepare a detailed report on the plan of action for the existing tickets for the next shift andnbsp; engineer (Shift Handover Report), Following the various Escalation Matrix (Vendor , Internal and Customer defined), Ensure tickets are closed post user/customer communication, Maintains inventory of PC equipment with Asset Executive, Special focus on Power User calls, Constantly track tickets for SLA adherence and escalate on deviations as defined in the process, Comply with defined processes and update tickets with SLA.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Oracle Communications Order and Service Management (OSM) Good to have skills : Oracle Communications Service ActivationMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that solutions are effectively implemented across multiple teams, while maintaining a focus on quality and efficiency in application delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure alignment with strategic goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Communications Order and Service Management (OSM).- Strong understanding of application design and architecture principles.- Experience with integration of various communication services.- Ability to troubleshoot and resolve application-related issues efficiently.- Familiarity with project management methodologies. Additional Information:- The candidate should have minimum 12 years of experience in Oracle Communications Order and Service Management (OSM).- This position is based at our Noida office.- A 15 years full time education is required. Qualification 15 years full time education

hands-on- code architecture Robotic Process Automation Metaverse system E-commerce System IOT Solution Architecture Definition Design Implementation Supervision Design Patterns API Database Python Java Devops Agile Telco 2.0 Call Milan 7021504388 Required Candidate profile Exp- Telco /ICT industry solution architecture, design skills microservices, monolithic, event-driven cloud services and concepts Strategy & Business Design scalable applications architecture OSS/BSS

Senior Developer - Hansen OM Experience Range: 05 - 08 years Location of Requirement: Chennai, Bengaluru, Hyderabad, Bhubaneshwar & Kolkata Greetings from TCS!!! We are seeking an experienced Hansen Order Management (OM) Specialist to join our IT team. The ideal candidate will have strong expertise in Hansens OSS/BSS suite, with a focus on Order Management modules. You will be responsible for the design, implementation, and support of solutions within the Hansen OM environment, ensuring seamless order handling, provisioning, and customer experience. Strong knowledge of telecom order lifecycle management. Hands-on experience in configuration and customization of Hansen OM. Experience with integration using APIs, SOAP/REST, or middleware tools. Understanding of service fulfillment, provisioning, and activation flows. Good aptitude, logical reasoning, and analytical thinking skills. Good written and verbal communication skills.

Opportunity for Telecom Service Assurance Engineers : Overview: MVNO (Mobile Virtual Network Operator) successfully requires a blend of telecom expertise , IT systems knowledge , and business acumen Role & responsibilities Responsible for the equipments operation and maintenance (Fault, configuration, alarm, performance, and security) or network components to drive network efficiency and availability. Ensure efficient and effective technical customer service as per SLAs. Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues. Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability. This group of specialists provides technical expertise in assisting clients with installations, maintenance, upgrades, and repairs for IP, Transport, Voice and Mobility, and WLA ATMs. Maintain quality standards to achieve optimal levels of operation and KPI targets. Provide last mile support for service assurance of all business segments across TCL. Tracks and monitor network traffic and performance to ensure minimal interruption to transmission and/or network switches. Ensure adequate monitoring of various network aspects panning across different services and ensuring quick and appropriate resolution of network issues (remote as well as on-field). Monitor vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA, etc. Lead implementation for any new network updates, Planned Activities, and Change Management. Correct network and SOC problems effectively and promptly. Drive initiatives, industrialization, and efficiencies to network facilities for improvements (i.e. enhancements, updates, upgrades, new systems). Establishes tools and procedures to monitor network performance. Assure platform and service availability to the customers, through least cost routing, thereby ensuring SLA compliance and QoS of the customer services. Preferred candidate profile Location - Chennai Shift -Flexible to work in US Shift (Night Shift) - 2 Way Cab and Shift Allowances Provided Work Mode - Work from Office (5 Days work week - Rotational Week-off) Notice - Preferred Immediate joiners/1 Month Technical Skills: Understanding of Mobile Technologies: GSM, UMTS, LTE, VoLTE, and 5G. Core Network Knowledge: Familiarity with HLR/HSS, GGSN/PGW, MSC, STP, and Diameter/SIGTRAN protocols. SIM & eSIM Management: Knowledge of SIM provisioning, OTA updates, and eSIM profile handling. Good to Have: ITIL Framework: Knowledge of incident, problem, and change management processes. Communication & Escalation: Clear documentation, timely escalation, and coordination with MNOs and vendors. Analytical Thinking: Ability to correlate alarms, KPIs, and customer complaints to identify root causes. OSS/BSS Expertise: Experience with billing systems, CRM, mediation, and provisioning platforms. API Integration: Ability to integrate with MNOs, MVNEs, and third-party services using REST/SOAP APIs. Note: Interviews will be conducted virtually in MS Teams.

We are looking for a skilled IT Operations Specialist with 6-9 years of experience to join our team in Pune. The ideal candidate will have expertise in Oracle BRM and be able to manage customer, business, and user needs. Roles and Responsibility Manage and identify changing customer, business, and user needs. Develop and implement strategies to meet these needs. Collaborate with cross-functional teams to ensure seamless operations. Analyze and resolve technical issues efficiently. Ensure compliance with organizational policies and procedures. Provide excellent customer service and support. Job Requirements Strong knowledge of Oracle BRM and related technologies. Excellent problem-solving and analytical skills. Ability to work in a fast-paced environment and prioritize tasks effectively. Strong communication and interpersonal skills. Experience in managing and leading teams. Ability to adapt to changing priorities and deadlines. Notice period: Immediate joiners preferred. Employee type: C2H/FT.

Educational Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Science,Bachelor Of Comp. Applications,Master Of Engineering,Master Of Technology,Master Of Science,Master Of Comp. Applications Service Line Engineering Services Responsibilities Develop Low level designs, interfaces, integration points Conduct proof-of-concept and pilots to identify and address any potential issues or risks before full-scale deployment, optimize solutions.Strong problem-solving, analytical, and documentation skills Preferred Skills: Domain-Telecom-OSS/BSS Domain-Networking-Network diagrams Technology-5G-5G Network Architecture-5G RAN

Create Solution stories as per requirements specified in BRD that deliver the specified business requirements Produce a modular and flexible E2E design that meets the business requirements The Solution Designer Role is responsible for the overall integrity of solution so must have knowledge of existing system set Telco systems strategy and any applicable IT standards Well versed with prior design operational experience with any or all of these BT components in Network and Service Fulfillment OSS SRIMS PiPER BERT GEOHUB CSS ROSE iPUB ESB Collaborate with Product owners Business Analysts systems designers platform architects to ensure that every system impacted by the design clearly understand the broader business objectives and ensure documentation sign off of system designs Be responsible for Rapid Impact Assessments RIA IA generating Estimates VROM ROM Collaborate with the Enterprise Architect ensuring that Solution Architectures are in alignment with the overall EA and Technology strategy Uphold the architectural governance principles and good implementation design for architectural deliverables Effectively manage risks and issues associated with Solution designs Use tools techniques that transform E2E design Well versed with Service assurance domain in Telco Significant Experience in one or more of the Service fulfillments Network Plan Build Service Management Workflow platforms COTs product or homegrown tools Understanding of generic fault monitoring protocols interfaces such as SNMP Telemetry and Syslogs Ability to understand and define REST SOAP based web services

Play a client-facing consultant role in BSS, Billing (BRM), CRM, and SSM transformation programs for Tier-1 telecom operators Engage in end-to-end delivery lifecyclediscovery, solutioning, design, agile delivery, UAT and change enablement Conduct business analysis, process mapping, and requirements gathering for systems such as Billing & Charging (e.g. Oracle BRM, Amdocs, Netcracker), Order Management, CRM, and Subscription Management

OSS Inventory Management Service Orchastration Network Transmission Technologies TM Forum APIs YANG YAML Create Solution stories as per requirements specified in BRD that deliver the specified business requirements Produce a modular and flexible E2E design that meets the business requirements The Solution Designer Role is responsible for the overall integrity of solution so must have knowledge of existing system set Telco systems strategy and any applicable IT standards Proven Experience in Service Fulfillment domains in Telco which includes Service Orchestration Service Design and Physical Logical Inventory Management COTS product or homegrown tools Well versed with prior design operational experience with any or all of these BT components in Network OSS SRIMS BerT PACS and NGAE Collaborate with Product owners Business Analysts systems designers platform architects to ensure that every system impacted by the design clearly understand the broader business objectives and ensure documentation sign off of system designs Be responsible for Rapid Impact Assessments RIA IA generating Estimates VROM ROM Collaborate with the Enterprise Architect ensuring that Solution Architectures are in alignment with the overall EA and Technology strategy Uphold the architectural governance principles and good implementation design for architectural deliverables Effectively manage risks and issues associated with Solution designs Use tools techniques that transform E2E design Understanding of generic inventory management protocols interfaces such as YAML and YANG Ability to understand and define REST SOAP based web services Familar with TM forum standards and APIs Create Solution stories as per requirements specified in BRD that deliver the specified business requirements Produce a modular and flexible E2E design that meets the business requirements The Solution Designer Role is responsible for the overall integrity of solution so must have knowledge of existing system set Telco systems strategy and any applicable IT standards Proven Experience in Service Fulfillment domains in Telco which includes Service Orchestration Service Design and Physical Logical Inventory Management COTS product or homegrown tools Well versed with prior design operational experience with any or all of these BT components in Network OSS SRIMS BerT PACS and NGAE Collaborate with Product owners Business Analysts systems designers platform architects to ensure that every system impacted by the design clearly understand the broader business objectives and ensure documentation sign off of system designs Be responsible for Rapid Impact Assessments RIA IA generating Estimates VROM ROM Collaborate with the Enterprise Architect ensuring that Solution Architectures are in alignment with the overall EA and Technology strategy Uphold the architectural governance principles and good implementation design for architectural deliverables Effectively manage risks and issues associated with Solution designs Use tools techniques that transform E2E design Understanding of generic inventory management protocols interfaces such as YAML and YANG Ability to understand and define REST SOAP based web services Familar with TM forum standards and APIs

Create Solution stories as per requirements specified in BRD that deliver the specified business requirements Produce a modular and flexible E2E design that meets the business requirements. The Solution Designer Role is responsible for the overall integrity of solution so must have knowledge of existing system set,Telco systems strategy and any applicable IT standards. Well versed with prior design/operational experience with any or all of these BT components in Network and Service Fulfillment OSS SRIMS, PiPER, BERT, GEOHUB, CSS/ROSE, iPUB/ESB. Collaborate with Product owners, Business Analysts, systems designers, platform architects to ensure that every system impacted by the design clearly understand the broader business objectives and ensure documentation & sign off of system designs. Be responsible for Rapid Impact Assessments (RIA IA) & generating Estimates (VROM / ROM) Collaborate with the Enterprise Architect ensuring that Solution Architectures are in alignment with the overall EA and Technology strategy Uphold the architectural governance principles and good implementation design for architectural deliverables Effectively manage risks and issues associated with Solution designs Use tools & techniques that transform E2E design Well versed with Service assurance domain in Telco. Significant Experience in one or more of the Service fulfillments, Network Plan & Build, Service Management/Workflow platforms COTs product or homegrown tools Understanding of generic fault monitoring protocols/interfaces such as SNMP, Telemetry and Syslogs Ability to understand and define REST/SOAP based web services

Required Skills Technology | Basic Networking Activities | Configuring and Managing TCP/IP Technology | Data Center Administration | Networking Technology | Telecom OSS / BSS | Network Monitoring Domain | Telecom / Communications Equipments (Others/Not classified) | Network Interface Devices Technology | Network Monitoring Tools | Eventlog Education Qualification : Any Graduate Certification Mandatory / Desirable : Technology | Networking Certifications | CCNA | CCNA Routing and Switching Troubleshooting: Analyze problems with the service and resolve the issues, gather information from customers either by chat or e-mail to enable effective troubleshooting, Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs), printers, digital scanners, and other network equipment, Report issues to vendor/ISP/carrier and follow up on updates. Escalate issues as per Escalation Matrix, Install/Uninstall various software and upgrades equipment when necessary, Monitoring and maintaining/reducing the queue size. Resolving Technical issues at level 1(Incident and Service request) Hardware and Software Management: Monitoring CPU, memory and hard disk utilization, Monitoring the event viewer and generating reports. Providing New Desktop Installation and Software Installation Reports, make team members aware of any changes or scheduled activities so that effective follow up is possible., Updating the latest anti-virus on servers and monitoring the anti-virus patches on Servers and Desktops and generating Reports, Track the assets issued to users and maintain a database report of assets. Updating KB and CMDB whenever there is a need. Handling Backup Activities on daily, weekly and Monthly. Generating the Reports on all Backup activities. Process Compliance: Gather information from vendor and customer and update the tickets regularly as per the defined process, Prepare a detailed report on the plan of action for the existing tickets for the next shift andnbsp; engineer (Shift Handover Report), Following the various Escalation Matrix (Vendor , Internal and Customer defined), Ensure tickets are closed post user/customer communication, Maintains inventory of PC equipment with Asset Executive, Special focus on Power User calls, Constantly track tickets for SLA adherence and escalate on deviations as defined in the process, Comply with defined processes and update tickets with SLA.

Project Role : Business Process Architect Project Role Description : Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Must have skills : Service Assurance Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Bachelors degree in Computer Science Software Engineering or a related fieldProven experience in software development and application maintenance with a focus on inventory management systems Summary :As a Business Process Architect, you will be responsible for designing business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Your typical day will involve working closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Roles & Responsibilities:- Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements.- Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics.- Assist in quality management reviews, ensure all business and design requirements are met.- Educate stakeholders to ensure a complete understanding of the designs. Professional & Technical Skills: - Must To Have Skills: Service Assurance, Information Communication Technology (ICT).- Strong understanding of Service Assurance.- Experience in designing business processes, including characteristics and key performance indicators (KPIs).- Experience in quality management reviews.- Experience in educating stakeholders to ensure a complete understanding of the designs. Additional Information:- The candidate should have a minimum of 5 years of experience in Service Assurance. Qualification Bachelors degree in Computer Science Software Engineering or a related fieldProven experience in software development and application maintenance with a focus on inventory management systems

Project Role : Business Process Architect Project Role Description : Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Must have skills : Service Assurance, Communication Technology, Information Communication Technology (ICT), Service Fulfillment Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Bachelors degree in Computer Science Software Engineering or a related fieldProven experience in software development and application maintenance with a focus on inventory management systems Summary :As a Service Assurance Business Process Architect, you will be responsible for designing business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Your typical day will involve working closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. You will also assist in quality management reviews and ensure all business and design requirements are met. Additionally, you will educate stakeholders to ensure a complete understanding of the designs. Roles & Responsibilities:- Design and develop business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements.- Collaborate with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics.- Assist in quality management reviews and ensure all business and design requirements are met.- Educate stakeholders to ensure a complete understanding of the designs.- Provide guidance and support to the project team on business process design and implementation. Professional & Technical Skills: - Must To Have Skills: Service Assurance, Communication Technology, Information Communication Technology (ICT), Service Fulfillment.- Good To Have Skills: Experience in business process design and implementation.- Strong understanding of business process management and improvement methodologies.- Excellent communication and interpersonal skills.- Ability to work collaboratively with cross-functional teams.- Experience in project management and delivery.- Solid grasp of quality management principles and practices. Additional Information:- The candidate should have a minimum of 5 years of experience in Service Assurance.- The ideal candidate will possess a strong educational background in business process management, information technology, or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification Bachelors degree in Computer Science Software Engineering or a related fieldProven experience in software development and application maintenance with a focus on inventory management systems

Job description: Project Role: ServiceNow (Order Management for telecom & Field Service Management Modules) Software Test Engineer & Playwright & TestRail. Joining Timelines: Immediate to 15 days joiners Only. Work Experience: ServiceNow Testing experience of 8 to 10 years in ServiceNow OMT & FSM based BSS/OSS testing & experience of Playwright Automation. Experience in Telecom Domain is MUST. ServiceNow OMT - Order Management for Telecom Module experience is MUST. ServiceNow FSM - Field Service Management experience is MUST. Also having hands-on experience in TestRail Test Management tool is MUST. Experience in Playwright Automation. Work location: Remote. Education: Graduate or Post-Graduate in Computer Science/ Information Technology/Engineering. Must Have Skills: Must have a minimum of 8 to 10 years of Testing experience in ServiceNow CRM - ServiceNow OMT - Order Management for Telecom & ServiceNow FSM - Field Service Management. Experience in TestRail Test Management tool. Experience in Telecom Domain. Experience in Jira Tool - Defect Management. Hands-on-Experience Web UI, API & Mobile App Testing. Expertise in ServiceNow platform capabilities (OMT, FSM, GIS, TNI, TSM, TSOM & CMDB). Experience in Playwright for telecom domain. Exposure to working in the Agile Delivery Model. ServiceNow or ISTQB Testing Certification. Soft Skills: Hands on analytical, problem solving and debugging skills. Ability to work under pressure. Curiosity and eagerness to work in a collaborative and open team culture. Excellent communication skills and ability to present results in a concise manner to technical & non-technical stakeholders. If interested, then can also directly email your CV at Email ID: contact@beyondscs.com

Telecom BSS Solution architecture, Hands on in desgning architecture for complex projects , JIRA , Agile , Tmforum Impact Analysis on BSS and other in-scope applications

Skill required: Fulfill - Service Fulfillment Designation: Supply Chain Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 6 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Responsibilities of this role may include activities related to Service Requests, Track & Trace, Vendor Maintenance, and Costing in various system platforms. The Replenishment Assistant plays a vital role in supporting the Replenishment team by ensuring seamless coordination between vendors, logistics, and internal departments. This position may be responsible for managing and validating PO Accuracy in Prism, which include key details such as pricing, quantities, and delivery dates to align with expectations. The Replenishment Assistant works directly with vendors to resolve issues and maintain the accuracy of the supply chain. Additionally, the role may involve maintaining and updating vendor information in Blue Yonder-SCPO and Arrowstream, ensuring that aspects of vendor setup information is accurate and current.The Replenishment Assistant may also be responsible for processing drop shipments and other service requests in SOUS, supporting the Sales team to ensure the timely fulfillment of orders. This role may also support in identifying opportunities for process improvement thus contributing to the overall efficiency of the Replenishment operations. The Replenishment Assistant must be highly organized and detail-oriented, managing multiple tasks effectively while maintaining strong vendor and internal team relationships. Ultimately, this role helps drive the success of organization by ensuring smooth and efficient product flow and supporting the execution of operational tasks. What are we looking for Qualification:Three-year degree (Bachelors Degree) is highly preferred. Equivalent work experience and applicable certifications may be considered as well (Military Service, APICS, CPM, etc.) Experience:6+ years of direct inventory management/supply chain experience preferred, with food service experience a plusPossess superior oral and written communication along with strong analytical skillsAbility to communicate clearly and professionally with suppliers, sales, field partners and other business contacts via telephone, email, and video conferencingMust be able to deal with high pressure situations to meet daily/weekly timelines with a high sense of urgencyHigh attention to detail, strong interpersonal skills and customer orientation, and fact-based decision makingAbility to quickly learn new technologies, with Blue Yonder-SCPO / Prism / Arrowstream experience heavily preferred. Proficiency and proven experience in Microsoft Office Suite, includingMicrosoft Outlook, Microsoft Excel, Microsoft PowerPoint and Microsoft Word Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts You would be responsible for Replenishment activities, Track & Trace and Vendor Maintenance Qualification Any Graduation

Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : Service Fulfillment, Application Design, Data Modeling Techniques and Methodologies, Process Improvements Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : BE or equivalent Summary :As a Tech Delivery Subject Matter Expert, you will drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Expected to provide solutions to problems that apply across multiple teams- Lead process improvement initiatives to enhance service fulfillment- Develop and implement data modeling techniques and methodologies- Design and optimize application architecture Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Fulfillment, Data Modeling Techniques and Methodologies, Process Improvements, Application Design- Strong understanding of IT service delivery processes- Experience in implementing technology best practices- Knowledge of business process architecture principles- Ability to analyze and interpret complex data sets Additional Information:- The candidate should have a minimum of 12 years of experience in Service Fulfillment- This position is based at our Bengaluru office- A BE or equivalent is required Qualification BE or equivalent

Job Role : SPM Service Program Management Experience : 6+ Years Location : Noida, Gurugram, Bangalore, Responsibilities include: The Service Manager, also known as Customer (or Client) Service Manager (CSM), or Service Program Manager (SPM) is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process include activities such as: Conduct Service Management Reviews: In collaboration with key stakeholders, establish and maintain service management reviews to ensure s services and performance are aligned with the Customers business plans. Coordinate regular contract reviews, capturing any areas for possible changes/updates and/or decision logs and providing these to the Account team for subsequent amendments/agreements/revisions. Business Relationship and Governance Management: Relationship Management : Maintain visibility of overall Customer health, ensuring regular reviews with key stakeholders to care for any red flag issues, benchmarking on future opportunities and overall compliance of the contract. Manage Customer enablement duties such as VEC portal overview, training, access requests and ongoing Customer needs. Operational / Performance Management Manage Service Level assessment, reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance, delivery, and finance for recommendations and service improvement plans, when warranted. Review Key Performance Indicators (KPIs) and provide action plans, when necessary. In tandem with Operations and Service Delivery and the Customer, continue to seek areas for process enhancements, streamlining and driving improved performance collectively. Identify ongoing benefits, opportunities, and innovation for continual service improvement. Achieve KPI Improvements of: 100% Attainment of Tier 1 KPIs 10% NPS Improvement 30% Credit Reduction Skills and Qualifications 6+ years of related service management experience Strong organizational, presentation, and problem-solving skills Demonstrated experience with verbal and written communication Business and Financial acumen Ability to communicate with multiple levels of leadership Preferred ITIL v4 Foundation Certification Demonstrated skills in Microsoft Office product suite, including PowerPoint, Excel & Word Preferred Qualifications: B.Tech/B.E. in any discipline. Postgraduate qualifications like MBA, MSc IT, or MCA. Telecom or Networking Domain experience mandatory Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) ITIL, Certificate mandatory.

HCLTech is Hiring || Service Program Manager || 14th June,2025|| Walk In Drive || 10.30 AM - 4.00 PM Location: HCL Tech, ITPL Aviator Building, 8th floor, Whitefield Main Rd, Pattandur Agrahara, Whitefield, Bengaluru, Karnataka 560066 Contact Person: Yanosh /Samrin Hike - Standard (as per the budget) Shift-Rotational Please apply who can join in immediately /30days ITIL Certification is mandatory Please carry: 2 Updated Resume 1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices ) Job Role : Service Program Manager Experience : 6+ Years Location : Noida, Gurugram, Bangalore, Responsibilities include: The Service Manager, also known as Customer (or Client) Service Manager (CSM), or Service Program Manager (SPM) is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process include activities such as: Conduct Service Management Reviews: In collaboration with key stakeholders, establish and maintain service management reviews to ensure s services and performance are aligned with the Customers business plans. Coordinate regular contract reviews, capturing any areas for possible changes/updates and/or decision logs and providing these to the Account team for subsequent amendments/agreements/revisions. Business Relationship and Governance Management: Relationship Management : Maintain visibility of overall Customer health, ensuring regular reviews with key stakeholders to care for any red flag issues, benchmarking on future opportunities and overall compliance of the contract. Manage Customer enablement duties such as VEC portal overview, training, access requests and ongoing Customer needs. Operational / Performance Management Manage Service Level assessment, reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance, delivery, and finance for recommendations and service improvement plans, when warranted. Review Key Performance Indicators (KPIs) and provide action plans, when necessary. In tandem with Operations and Service Delivery and the Customer, continue to seek areas for process enhancements, streamlining and driving improved performance collectively. Identify ongoing benefits, opportunities, and innovation for continual service improvement. Achieve KPI Improvements of: 100% Attainment of Tier 1 KPIs 10% NPS Improvement 30% Credit Reduction Skills and Qualifications 6+ years of related service management experience Strong organizational, presentation, and problem-solving skills Demonstrated experience with verbal and written communication Business and Financial acumen Ability to communicate with multiple levels of leadership Preferred ITIL v4 Foundation Certification Demonstrated skills in Microsoft Office product suite, including PowerPoint, Excel & Word Preferred Qualifications: B.Tech/B.E. in any discipline. Postgraduate qualifications like MBA, MSc IT, or MCA. Telecom or Networking Domain experience mandatory Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) ITIL Certification is mandatory

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Oracle Communications Order and Service Management (OSM) Good to have skills : Oracle Communications Service ActivationMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are aligned with business objectives and user needs, while maintaining a focus on quality and efficiency throughout the project lifecycle. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Metasolv M6 - Oracle Communications Order and Service Management (OSM).- Good To Have Skills: Experience with Oracle Communications Service Activation.- Strong understanding of application design and architecture principles.- Experience in managing application lifecycle and deployment processes.- Proficient in troubleshooting and resolving application-related issues. Additional Information:- The candidate should have minimum 7.5 years of experience in Oracle Communications Order and Service Management (OSM).- This position is based at our Noida office.- A 15 years full time education is required. Qualification 15 years full time education