113 Telecom Billing Jobs

Role : Architect Skills: Technical / Solution Architect, Development experience, telecom, Oss, Bss, wirline Exp: 8 to 15+years NP: 0 to 30days Location : Chn or Hyd JD: Look for profile who worked on Wireline OSS/BSS applications ( inventory, provisioning, activations, service assurance, network-testing ) etc.. Good to look for below said skills.. Work exp. with Wireline network domain ( Fiber / coper network, Broadband, PIP, PrivateIP, VPN, TLS, SES, Topology like RING/Mesh ) We requires profile having hands on tech. skills , and surely not the Project or Program managers Must have backend logical layer exp. developers Java/spring/python/c++ etc.. Large data movement, application migration exp. BPM service(s) , business process, system rationalization exp. Database skill is must Data modelling/SQL/scripting oracle/no-sql/ Exp. with Messaging services, XML-schema, API, Security framework Definitely worked on Linux, AWS Cloud environment Please find the requirement Six or more years of relevant experience required, demonstrated through one or a combination of work experience, or specialized training. Extensive working experience with overall IT architecture, design, systems development in Telecom Equipment build, Network build, Inventory & Topology domains. Extensive understanding of Wireline Access, Edge & Core Network technologies, respective Network build & management process Extensive knowledge on Layer 1, Layer 2, Layer 3 provisioning Experience in distributed systems with data intensive applications and data ingestion/processing frameworks Strong skills in system design and architecture, including feature definition and low-level design creation. Experience working with relational and non-relational databases (e.g., Oracle DB, PostgreSQL, Neo4J, MongoDB, Cassandra). Knowledge of cloud platforms (AWS, OCI, Google Cloud Platform, Kubernetes). Experience with telecom tools, including Ericsson and Oracle suite of systems such as TIRKS, WFA, SOAC, MARCH, and M6. Experience and solid understanding of the broad business goals and direction, delivering solutions to complex business/ordering problems Quickly able to organize around a problem and engage various teams to solve the challenge. Strong communication skills to coordinate with stakeholders and report to management. Ability to collaborate effectively with global teams, including vendors and offshore resources Thanks Yakesh (yakesh.kanna@incedoinc.com)

Good understanding on BRM Architecture Hands-on implementation of BRM functionality on multiple projects. Should have good working understanding on BRM modules like Account & Subscription, Credit monitoring, Billing, Invoicing, Taxation should have knowledge on BRM Cloud Native - build, test and deploy the BRM image Should be good in BRM design and upgrade knowledge on BRM is added advantage. Role & responsibilities Preferred candidate profile

As a Customer Delivery Manager - Design, you are responsible for managing the designing for projects month-on-month, through a team of designers. You will ensure their productivity & work output by imparting required trainings and leading discussions on designs. Roles and Responsibilities Manage designing of 12 to 15 projects month-on-month. Ensuring work output of a Team of 6 to 10 Designers. Drive Customer experience & Relationship Management. Ensure output on design Net Promoter Survey (Customer rating). Training designers on technical details and managing/ leading design discussions.

Job Overview TE Connectivitys Data & Devices (D&D) business unit is driving innovation in an increasingly connected world. From consumer electronics to high-performance datacenters, we support cutting-edge technologies by delivering agile, iterative, and responsive engineering solutions. Our products power the infrastructure behind digital transformationmeeting the demands of a rapidly evolving, data-driven environment. At TE, we continuously improve the way we do business, staying nimble and focused to enable the future of connected living. Position Overview We are seeking a seasoned Engineering Manager to lead a team of high-speed hardware, software, and test engineers focused on developing advanced cable assembly products for high-performance datacenter applications. This role blends technical leadership in design, simulation, and validation with people and organizational development responsibilities. Responsibilities Key Responsibilities Technical Leadership Lead the design and development of high-speed active cable assemblies from concept through to production. Define and manage hardware, firmware, software, and validation performance requirements for new products. Guide the team through high-speed cable and component design processes, ensuring data-driven decision making. Oversee simulation activities and translate insights into actionable engineering decisions. Conduct design reviews and generate strategic recommendations based on analytical findings. Communicating technical strategies and project impacts clearly to stakeholders, including customers and leadership. Champion innovation by leveraging internal expertise and external insights to drive product excellence Team & Organizational Leadership Inspire and lead a team of product development engineers aligned to TEs core values and strategic priorities. Set and manage individual and team goals focused on capability building, efficiency, and performance. Build a diverse and high-performing team through strategic hiring, talent development, and effective role alignment. Foster strong employee engagement through effective delegation, performance management, and communication. Establish a robust talent pipeline with an emphasis on succession planning and career development Required Skills Education Bachelors degree in Electrical or Computer Engineering required; Masters degree preferred. Professional Experience Minimum 10 years of experience in high-speed hardware engineering, electronics product development, or related technical fields. Demonstrated expertise in product development, including circuit design, firmware, simulation, and validation. Background in interconnect, connector, or cable assembly design (especially twin-ax, external cables) is highly desirable. Solid understanding of electromagnetic theory and circuit behavior. Strong analytical skills for interpreting simulation and lab data; Six Sigma or data analytics experience is a plus. Proven experience leading multidisciplinary engineering and manufacturing teams through product lifecycle phases Skills & Competencies Excellent verbal and written communication skills in English. Ability to lead and inspire diverse, global teams. Strategic thinker capable of converting business goals into execution plans. Skilled in cross-functional collaboration and stakeholder influence at all organizational levels. Competencies Managing and Measuring Work Building Effective Teams Motivating Others ValuesIntegrity, Accountability, Inclusion, Innovation, Teamwork SET Strategy, Execution, Talent (for managers)

Project Management: Oversee the end-to-end development of the Shopify-based website in coordination with internal teams and external agencies. Shopify Expertise: Manage Shopify customizations, including theme design, page setup, third-party app integration, and performance optimization. E-commerce Operations: Drive product catalog management, pricing, promotions, SEO, analytics, and other core e-commerce functions. User Experience (UX): Ensure high-quality UX/UI across all devices and optimize customer journey from product discovery to checkout. Business Strategy: Work closely with leadership to align e-commerce strategy with overall distribution goals and growth plans. Inventory & Order Flow: Coordinate with warehousing and logistics teams for seamless backend operations and order fulfillment. Data & Reporting: Track website KPIs, conversion metrics, traffic trends, and sales analytics to generate regular performance reports. Vendor Coordination: Manage third-party agencies, developers, and Shopify partners to ensure timely delivery of website modules.

The company is looking for a motivated and technically inclined NOC Engineer (Entry-Level) to join the Network Operations team in New Town, Kolkata. This is an excellent opportunity for recent graduates or individuals with relevant certifications/projects in Asterisk, VoIP, Networking, or Linux to kickstart their career in the telecom industry. As a part of the team, you will collaborate with senior engineers, receive on-the-job training, and contribute to building, maintaining, and supporting telephony infrastructure and services. Your role will require a basic understanding of VoIP and telephony protocols like SIP, familiarity with Linux-based systems such as Ubuntu/CentOS, basic networking concepts like TCP/IP, NAT, and Firewall rules, exposure to scripting languages like Bash or Python, and an understanding of databases like MySQL or MongoDB. Additionally, you should be willing to learn about Asterisk, IPPBX, and EPABX systems. Preferred skills include academic projects or certifications in VoIP or Asterisk, exposure to OpenSIPS/Kamailio or other SIP proxies, familiarity with network monitoring tools like Nagios or Zabbix, and basic knowledge of telecom billing and call routing. Your key responsibilities will involve assisting in monitoring VoIP traffic and network health, supporting senior engineers in troubleshooting voice/network issues, learning and contributing to the deployment and configuration of PBX systems, participating in system maintenance and upgrade activities, and maintaining documentation and incident reports. Soft skills such as eagerness to learn and grow in the telecom domain, good verbal and written communication, and being a team player with a proactive and analytical approach are highly valued. If you are enthusiastic about telecom technologies and keen to establish a career in VoIP and networking, this role is ideal for you. Freshers with strong foundational skills or relevant coursework are encouraged to apply. This is a full-time position with the benefit of working from home and the opportunity to work in person at the specified location.,

• Working Knowledge of all the BRM modules (Subscription Management, Billing & Invoicing, Payments & Account Receivable, Collections, Integration) • Experience in understanding the requirement and translating that to functional and low-level design

Analyze vendor invoices and create and process rebilled invoices,mapping billing rates, as well as identify discrepancies and opportunities for savings. Investigate telecom usage charges with the help of invoices and customer service representatives. Required Candidate profile Proficiency in Microsoft Excel required. Knowledge of Power Point and Word. Understanding of Primarily cloud service like AWS. Telecom Expense Management and/or Accounts Payable experience preferred. Perks and benefits Travel benefits. Paid sick leave. Gratuity.

Understanding of telecom technologies, including 2G, 3G, 4G, and 5G. Experience with telecom testing tools like Spirent Landslide, Keysight IxLoad, and related tools. Proficiency in scripting languages like Python or Perl for test automation. Required Candidate profile Familiarity with network monitoring tools like Grafana and Nagios. Strong analytical and problem-solving skills. Excellent communication and collaboration skills. Ability to work independently. Perks and benefits Travel benefits. Paid sick leave. Gratuity.

Investigate and resolve production issues. Troubleshoot technical issues or questions reported by customers. Perform root cause analysis for production errors. Develop scripts to automatically verify end-to-end operation of integrations. Required Candidate profile Working knowledge of databases and SQL. Willingness to learn Ruby on Rails. Diligence, quality-focused, and analytical skills. Proactive in contributing to organizational success. Perks and benefits Travel benefits. Paid sick leave. Gratuity.

Manage, supervise and provide technical advice on telecommunications systems. Receive feedback, identify users’ needs and requirements and mobilize existing technology to meet their criteria. Document plans, requests, activities and specifications. Required Candidate profile Hands on experience with all telecommunications systems including peripheral equipment (e.g.computer networks, optical fiber, on site controllers, data modems, terminals, etc). Perks and benefits Travel benefits. Paid sick leave. Gratuity.

Hiring: US Voice Process Customer Support (International BPO) Location : Pune (Work from Office) CTC : Up to 4.92 LPA Shift : US Rotational Shifts (247) Perks : 2-way cab facility provided & Loyalty Bonus of 20k Working Days : 5 days working | 2 days rotational off Notice Period : Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice) for a leading US Telecom process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US telecom provider. Eligibility : Experience: Minimum 6 months in International Voice Process (B2C / B2B) Qualification: Graduate / Undergraduate Other: Must have prior experience in an International BPO (voice support) Key Skills: Customer Handling / Customer Support Inbound Calls Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (Quality, FCR, SLA adherence) How to Apply? Contact: Insha- 8081006422

Responsibilities: Must have solid understanding of analog & mixed signal design fundamentals Design of basic analog IPs like LDOs, DC-DC converters, ADC/DACs, PLLs,Oscillators, Temperature sensors, Bandgap references and voltage monitors. Circuit design implementation of SERDES blocks like Transmitter, CTLE, SAL,DLL, Phase Interpolator, DFE and FFE Working Experience in Die to Die interconnect high speed IO designs, HBM, DDRand UCIe protocols. Hands on experience on lower FINFET technology nodes Basic analog layout knowledge especially with FINFET technology Expertise in following tools and standards: Cadence and Synopsys mixed signal design tool flow Requirements: The Candidate should have at least 4 years of experience in Analog circuit designand be able to work independently Cadence and Synopsys mixed signal design tool flow Preferred Qualifications: Bachelors or masters degree in electrical engineering or Electronics &Communications.

KreditMetriX Advisors is looking for Rating Analyst to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

Hiring at Tech Mahindra Noida location Salary: 28,000 – 35,000 in hand Rotational shifts and week offs Both side cabs provided Grad\UG with Minimum 1Yr of International BPO experience Excellent communication skills required Nandni- 7291098048

Description: We are seeking an experienced Promotion Expert (Product Owner) with deep domain expertise in Telecom billing systems such as Samson, Ensemble, and related components. The ideal candidate will have strong experience in Promotion and Offer management, Eligibility Engines, and has played a pivotal role in architectural design and system transformation. This is a hands-on leadership role where you will bridge the gap between business needs and technical execution, working closely with stakeholders, development teams, and clients to design scalable and robust promotional solutions. Key Responsibilities: Act as the Product Owner and SME for the promotions and offers domain within the Telecom ecosystem (Samson, Ensemble, etc.). Design, define, and prioritize product features related to promotions, offers, and eligibility logic. Analyze and interpret legacy systems and C codebases to extract and document business logic and requirements. Collaborate with enterprise architects, developers, QA, and operations teams to ensure the design and delivery of high-quality solutions. Lead architectural discussions and contribute to modernization initiatives, balancing legacy support and future-state roadmaps. Be the primary interface with clients, managing expectations, gathering requirements, providing solutions, and identifying business growth opportunities. Drive continuous improvement, innovation, and best practices within the promotion engine domain. Facilitate backlog grooming, sprint planning, and product review sessions. Support UAT, production deployments, and post-deployment issue resolutions. Train and mentor junior team members, serving as a technical and functional anchor. Required Skills & Qualifications: 5+ years of experience with Telecom billing systems (e.g., Samson, Ensemble). Strong understanding of Promotion Engines, Offers Management, and Eligibility Logic within telecom billing systems. Demonstrated experience in analyzing and translating legacy C code into modern, well-documented business logic. Hands-on experience in contributing to or leading system architecture design. Proven ability to act as a Product Owner, managing product backlogs and working in Agile/Scrum teams. Excellent stakeholder management and client communication skills. Strong analytical and problem-solving capabilities. Ability to take ownership and drive initiatives to completion with minimal supervision. Preferred Qualifications (Good to Have): Proficiency in C programming – especially with telecom legacy systems. Prior experience working with modern architecture paradigms like microservices or cloud-native solutions. Knowledge of CI/CD practices, version control (e.g., Git), and DevOps pipelines. Soft Skills: Strong leadership and team anchoring skills. High attention to detail and a commitment to quality. Ability to translate complex technical issues into clear, business-relevant discussions. Proactive, self-driven, and adaptable to dynamic business environments. Requirements: We are seeking an experienced Promotion Expert (Product Owner) with deep domain expertise in Telecom billing systems such as Samson, Ensemble, and related components. The ideal candidate will have strong experience in Promotion and Offer management, Eligibility Engines, and has played a pivotal role in architectural design and system transformation. This is a hands-on leadership role where you will bridge the gap between business needs and technical execution, working closely with stakeholders, development teams, and clients to design scalable and robust promotional solutions. Key Responsibilities: Act as the Product Owner and SME for the promotions and offers domain within the Telecom ecosystem (Samson, Ensemble, etc.). Design, define, and prioritize product features related to promotions, offers, and eligibility logic. Analyze and interpret legacy systems and C codebases to extract and document business logic and requirements. Collaborate with enterprise architects, developers, QA, and operations teams to ensure the design and delivery of high-quality solutions. Lead architectural discussions and contribute to modernization initiatives, balancing legacy support and future-state roadmaps. Be the primary interface with clients, managing expectations, gathering requirements, providing solutions, and identifying business growth opportunities. Drive continuous improvement, innovation, and best practices within the promotion engine domain. Facilitate backlog grooming, sprint planning, and product review sessions. Support UAT, production deployments, and post-deployment issue resolutions. Train and mentor junior team members, serving as a technical and functional anchor. Required Skills & Qualifications: 5+ years of experience with Telecom billing systems (e.g., Samson, Ensemble). Strong understanding of Promotion Engines, Offers Management, and Eligibility Logic within telecom billing systems. Demonstrated experience in analyzing and translating legacy C code into modern, well-documented business logic. Hands-on experience in contributing to or leading system architecture design. Proven ability to act as a Product Owner, managing product backlogs and working in Agile/Scrum teams. Excellent stakeholder management and client communication skills. Strong analytical and problem-solving capabilities. Ability to take ownership and drive initiatives to completion with minimal supervision. Preferred Qualifications (Good to Have): Proficiency in C programming – especially with telecom legacy systems. Prior experience working with modern architecture paradigms like microservices or cloud-native solutions. Knowledge of CI/CD practices, version control (e.g., Git), and DevOps pipelines. Soft Skills: Strong leadership and team anchoring skills. High attention to detail and a commitment to quality. Ability to translate complex technical issues into clear, business-relevant discussions. Proactive, self-driven, and adaptable to dynamic business environments. Job Responsibilities: We are seeking an experienced Promotion Expert (Product Owner) with deep domain expertise in Telecom billing systems such as Samson, Ensemble, and related components. The ideal candidate will have strong experience in Promotion and Offer management, Eligibility Engines, and has played a pivotal role in architectural design and system transformation. This is a hands-on leadership role where you will bridge the gap between business needs and technical execution, working closely with stakeholders, development teams, and clients to design scalable and robust promotional solutions. Key Responsibilities: Act as the Product Owner and SME for the promotions and offers domain within the Telecom ecosystem (Samson, Ensemble, etc.). Design, define, and prioritize product features related to promotions, offers, and eligibility logic. Analyze and interpret legacy systems and C codebases to extract and document business logic and requirements. Collaborate with enterprise architects, developers, QA, and operations teams to ensure the design and delivery of high-quality solutions. Lead architectural discussions and contribute to modernization initiatives, balancing legacy support and future-state roadmaps. Be the primary interface with clients, managing expectations, gathering requirements, providing solutions, and identifying business growth opportunities. Drive continuous improvement, innovation, and best practices within the promotion engine domain. Facilitate backlog grooming, sprint planning, and product review sessions. Support UAT, production deployments, and post-deployment issue resolutions. Train and mentor junior team members, serving as a technical and functional anchor. Required Skills & Qualifications: 5+ years of experience with Telecom billing systems (e.g., Samson, Ensemble). Strong understanding of Promotion Engines, Offers Management, and Eligibility Logic within telecom billing systems. Demonstrated experience in analyzing and translating legacy C code into modern, well-documented business logic. Hands-on experience in contributing to or leading system architecture design. Proven ability to act as a Product Owner, managing product backlogs and working in Agile/Scrum teams. Excellent stakeholder management and client communication skills. Strong analytical and problem-solving capabilities. Ability to take ownership and drive initiatives to completion with minimal supervision. Preferred Qualifications (Good to Have): Proficiency in C programming – especially with telecom legacy systems. Prior experience working with modern architecture paradigms like microservices or cloud-native solutions. Knowledge of CI/CD practices, version control (e.g., Git), and DevOps pipelines. Soft Skills: Strong leadership and team anchoring skills. High attention to detail and a commitment to quality. Ability to translate complex technical issues into clear, business-relevant discussions. Proactive, self-driven, and adaptable to dynamic business environments. What We Offer: Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

Walk-In Drive at Rivera Telecom Non-Voice Process! Role: Non-Voice Process (Telecom Client) Location: Rivera Manpower Services, Bangalore Walk-in: Ongoing Call to book your slot CTC: 3 – 4.5 LPA Contact: 7829336034 / 7829336202 /8884777961 Eligibility: Freshers and experienced candidates can apply Must have excellent written and verbal communication skills Willing to work in US rotational shifts Graduates/Undergraduates with good typing speed and email etiquette Role & Responsibilities: Assist customers via email/chat in resolving queries Handle billing, invoice support , and payment-related issues Help customers with product upgrades and service changes Provide information about telecom plans, offers, and usage Log and track issues accurately to ensure timely resolution Maintain high levels of customer satisfaction (CSAT) Walk in today and build your career with a leading telecom brand! Warm greetings from Rivera Manpower Services

Job Description: Senior Manual Test Engineer Position: Senior Manual Test Engineer Experience: 7-10 years Location: Yerwada, Pune Mode of Work: Hybrid Mode Important Note: Minimum of 5 years of experience in the below billing Mediation. Skills Required: CSG Single View Billing Application CSG Intermediate Billing Application Amdocs Billing Solutions Oracle Billing Solutions Manual Testing UNIX & SQL Responsibilities: Conduct manual testing to ensure the quality and functionality of Amdocs and Oracle billing solutions. Develop and execute test plans, test cases, and scripts for various billing systems. Perform system, integration, regression, and performance testing. Identify, document, and track defects and issues to resolution. Collaborate with development and business teams to understand requirements and ensure test coverage. Utilize UNIX and SQL skills to analyze test results and troubleshoot issues. Participate in design and code reviews to provide insights on testability.

You are looking for a Project Manager with 13 to 15 years of overall experience in the Telecom Domain and BSS/OSS Implementation. In this role, you will be responsible for providing leadership and guidance to the project team during the implementation and delivery of complex Telecom Billing consulting projects. Your primary goal will be to ensure high quality and timely delivery within scope and budget to achieve customer satisfaction. As an IC4 level Project Manager, your responsibilities will include ensuring that consulting projects are implemented and delivered with high quality and on time within budget to meet customer satisfaction. You will need to ensure that Oracle's solution aligns with the customer's objectives by incorporating industry best practices. It is essential to apply Oracle's methodologies and policies, adhere to contractual obligations, and minimize risks and exposure for Oracle. Additionally, you will provide direction and mentorship to the project team, influence decisions at the management level of customer organizations, manage project scope, and collaborate closely with the customer to understand and manage project expectations. Oracle, a world leader in cloud solutions, leverages cutting-edge technology to address current challenges. With over 40 years of experience, Oracle partners with industry leaders across various sectors, operating with integrity and a commitment to innovation. The company values an inclusive workforce that fosters opportunities for all individuals to contribute, promoting work-life balance and offering competitive benefits, including flexible medical, life insurance, and retirement options. Oracle encourages employees to engage in volunteer programs to give back to their communities. At Oracle, we are dedicated to supporting individuals with disabilities throughout the employment process. If you require accessibility assistance or accommodation due to a disability, please reach out to us via email at accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.,

You are looking for Project Managers with 13 to 15 years of overall experience in Telecom Domain to provide leadership and guidance to the project team. You will be responsible for implementing and delivering complex Telecom Billing consulting projects, ensuring high quality and timely delivery within scope and budget to achieve customer satisfaction. As an IC4 level Project Manager, your responsibilities include ensuring the successful implementation and delivery of consulting projects by combining industry best practices and adhering to Oracle's methodologies and policies. You will effectively manage project scope, provide direction and mentoring to the project team, and influence decisions at the management level of customer organizations. It is essential to work closely with customers to manage project expectations, ensure Oracle deliverables are acceptable, and minimize risks and exposures. Oracle, a world leader in cloud solutions, values innovation, integrity, and inclusivity. With over 40 years of experience, Oracle empowers its diverse workforce to contribute to global opportunities while maintaining a healthy work-life balance. Competitive benefits, flexible medical, life insurance, and retirement options are offered to support employees. Oracle also encourages community engagement through volunteer programs and is committed to including people with disabilities in the employment process by providing accessibility assistance or accommodation upon request. If you are passionate about leading complex consulting projects in the Telecom Domain, influencing customer decisions, and ensuring high-quality project delivery, this Project Manager position at Oracle offers a dynamic opportunity to contribute to industry-leading solutions and global innovation.,

Hiring: US Semi Voice Process Customer Support (International BPO) Location: Pune (Work from Office) CTC: Up to 4.92 LPA Shift: US Rotational Shifts (247) Perks: 2-way cab facility provided & Loyalty Bonus of 20k Working Days: 5 days working | 2 days rotational off Notice Period: Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice) for a leading US Telecom process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US telecom provider. Eligibility: Experience: Minimum 6 months in International Voice Process (B2C / B2B) Qualification: Graduate / Undergraduate Other: Must have prior experience in an International BPO (voice support) Key Skills: Customer Handling / Customer Support Inbound Calls Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (Quality, FCR, SLA adherence) How to Apply? Contact: Insha- 8081006422

Thorough understanding of BRM architecture and working on BRM Operations Lead role for minimum 10+yrs. Can do scripting for automating repeated activities in maintaining BRM system. Understands the BRM processes and worked on BRM maintenance projects.

Number of Openings 2 JL5 - 1 1 JL5 + 4 JL4 - Frontier offshore demands 1 JL5 - PB AM Lead (offshore) 1 JL5 -PVR Lead (offshore) ECMS ID in sourcing stage Assignment Duration 3 years Total Yrs. of Experience 4-10 Relevant Yrs. of experience 4-10 Detailed JD (Roles and Responsibilities) As a Consultant, you are an expert at contributing to different phases of the consulting lifecycle. You will be intensely involved in; you will define the problem, propose and refine the solution. You will also play an important role in the development, configuration and deployment of the overall solution. You will guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability-building and help detail the project scope. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape. Mandatory skills Required Experience in CSGi SingleView billing application. Configuration and development experience on EPM (proprietary language used in SingleView). Good development skills on PERL programming. Knowledge on Oracle SQL and good hold on Oracle DML. Desired/ Secondary skills Preferred Knowledge on Webservices REST API Unix shell scripting Domain Telecom Billing Max Vendor Rate in Per Day (Currency in relevance to work location) Work Location given in ECMS ID WFO/WFH/Hybrid WFO Hybrid BG Check (Before OR After onboarding) Before Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) YES/ NO NO

Responsibilities: Manage the IOTA BSS platform, applications and services. Troubleshooting on BSS platform, applications like: Web Servers, Application Servers and Middleware applications (Kafka, JBoss, Tomcat), JSON, APIs (Rest, Soap), LDAP, Docker and Kubernetes. Give technical support to sales, marketing, project managers, and the customer, including pre-sales activities that can control and supervise the BSS platform implementation. Management and implementation of automation scripts. Verify and deploy new software releases Verify and support the implementation of configuration changes. Analyze the risk and impact of a new service element integration or design change. Coordinate and work together with other teams such as L1 support, Engineering, etc. Provide remote support and troubleshooting for integration engineers, customer, and 3rd party; Create, review and update processes and procedures to implement new configuration or fix common issues Actively participate and contribute to the problem management process when necessary; Cover 24x7 On-Call duty on request to support the L1 team Coordinate, support and execute proactive and reactive maintenance activities to ensure that high quality services within agreed SLAs. Create and deliver reports and dashboards of KPIs. Requirements: Bachelor of Science in Telecommunication, Computer Information Systems, or equivalent with a minimum of 3 to 5 years of work experience. Intermmediate knowledge of a choice (two or more would be nice) of techologies used in scalable cloud applications: Web Servers, Application Servers and Middleware applications (Kafka, JBoss, Tomcat), JSON, APIs (Rest, Soap), LDAP, Docker and Kubernetes; Intermmediate Scripting knowledge (Python, Perl, Shell) Basic knowledge of SQL; Database programming would be nice Basic knowlege of Linux Knowledge of English spoken and written at a level sufficient to manage relationships with colleagues and corporate organizations with which it is connected Enteprise platforms architecture and Java programming would be nice Telecom architectures concepts and Networking knowledge would be nice Good knowledge of Virtualization and cloud concepts and hands on experience with public cloud Big Data and Artificial Intelligence / Machine Learning / Deep Learning concept Availability to work on-call Proficiency in English. Ability to react quickly, also very good communication and collaboration skills. Perseverance, interest in documenting and problem solving, practical spirit, advising, helping and developing others, tact, understanding, ambition, self-confidence. Analytical technical thinking.

10+ years of experience in Full-stack software development Secure RESTful APIs using .NET Core / .NET 6/7/8 (C#) SQL Server API Security Entity Framework Core Azure Agile environment Required Candidate profile Experience with Telecom Expense Management (TEM) systems or telecom billing/inventory platforms Good to have knowledge of newer Angular techniques (Control Flow, Signals) Familiarity with Azure DevOps