Technology Support Engineer

Project Role :Technology Support Engineer

Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills :Splunk Administration

Good to have skills :NAMinimum
7.5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:We are seeking a Senior Engineer Splunk Observability & ITSI to lead the design, deployment, and optimization of observability solutions across our enterprise systems. This role requires deep expertise in Splunk Observability Cloud and Splunk ITSI (IT Service Intelligence) to provide real-time insights, improve system reliability, and drive actionable intelligence through telemetry and service modeling. Roles and responsibilities:- Lead architecture and implementation of observability platforms using Splunk APM, Infrastructure Monitoring, Log Observer, RUM, and Synthetic Monitoring.- Implement OpenTelemetry for distributed tracing and correlation between logs, metrics, and traces.- Define golden signals, SLIs, SLOs, and ensure end-to-end service health visibility.- Design and configure Splunk ITSI Glass Tables, KPIs, Service Trees, and Notable Events.- Integrate ITSI with logs, APM, infrastructure monitoring, and external event sources (e.g., ServiceNow, CMDB).- Develop correlation rules and predictive analytics using machine learning within ITSI.- Drive business-centric service monitoring using entity modeling and service mapping.- Create proactive monitoring with anomaly detection, baselining, and predictive alerting.- Enable faster incident triage and root cause analysis using AIOps capabilities of ITSI.- Integrate ITSI with incident management tools like PagerDuty, Opsgenie, or ServiceNow.- Collaborate with SREs, DevOps, application teams, and business owners to define observability goals.- Lead onboarding of new services into observability and ITSI environments.- Deliver dashboards, runbooks, and observability as code (automation via Terraform or CI/CD).-Professional and Technical skills:- Bachelors degree in Computer Science, Engineering, or related field.- 6+ years in observability, DevOps, or SRE roles.- Hands-on experience with Splunk ITSI, including Service Designer, KPI creation, Glass Tables, and Episode Review.- 3+ years of working experience with Splunk Observability Cloud tools (SignalFx, APM, RUM, Infrastructure Monitoring, Log Observer).- In-depth understanding of OpenTelemetry, log aggregation, and metrics collection.- Strong experience with cloud-native technologies Kubernetes, Docker, AWS/Azure/GCP.- Scripting and automation skills (Python, Bash, Terraform).- Familiarity with ITSM/CMDB integration and service-centric monitoring.- Splunk Certifications (e.g., Splunk Core Certified Power User, Splunk ITSI Implementation, Observability Cloud Certified).- Familiarity with ITIL processes and integrations with ServiceNow, BMC, or other ITSM tools.- Experience with other observability/AIOps platforms (Datadog, Dynatrace, AppDynamics, Moogsoft, etc.).- Strong analytical and troubleshooting skills.- Excellent communication and documentation abilities.- Ability to lead initiatives and mentor junior engineers.- Proactive, collaborative, and business-outcome-driven mindset. Additional information:- The candidate should have minimum 3 years of experience.- The position is at our Gurugram office.- A 15 year full time education is required.
 Qualification 
15 years full time education