Technical Writer

Hi,

Job Description

Key Responsibilities:

• Develop internal and external user-friendly documentation in line with editorial, legal, clinical, and marketing standards.
• Develop, publish, and maintain high-quality user-centric content based on department standards within release timelines.
• Use structured authoring and the established DITA framework to create and maintain content in a component content management system (CCMS).
• Interview SMEs to obtain product information from requirements, specifications, and user stories to create and update user help content.
• Attend and participate in content team and project team meetings and activities.
• Perform other duties that support the overall objective of the position.

Education & Experience:

• Bachelors or Master’s degree in English, Technical Communication, or a related field. Or any combination of education and experience which would provide the required qualifications for the position.
• 2–4 years of experience in technical writing, preferably in healthcare or software.

Knowledge, Skills, & Abilities:

• Strong skills in English language writing and communication, self-editing, time management, organizational skills, and attention to detail. Also, strong technical comprehension and the ability to structure and simplify complex information.

• Soft Skills:

  Strong listening and communication skills, plus empathy and compassion for your readers and learners.

Preferred Qualifications:

• Experience with topic-based authoring.
• Expertise in structured authoring tools (DITA, XML), content management systems (CMS), and version control systems (Git, Docs-as-Code).
• Certification in technical communication (e.g., STC, ASTC).
• Experience with AI-driven content optimization and automation tools.
• Familiarity with accessibility guidelines (WCAG, Section 508) and minimalism.
• Understanding of regulatory and compliance requirements in healthcare (e.g., HIPAA).

Why Join Us?

You’ll be part of a team that values empathy, clarity, and craft. We’re building a user-centered culture that empowers writers to make a positive impact on the lives of every customer—from practitioners to administrators to patients.