Technical Writer

Job Description-

We’re seeking a problem solver with excellent language skills who can create easy-to understand user guides, online help, tutorials, configuration guides, and other user assistance content to help our customers use our products effectively.

Responsibilities

• Create and maintain high-quality, customer-facing documentation for Blue Planet products.

• Develop user guides, online help, tutorials, and configuration guides.

• Supplement documentation with relevant use cases, procedural steps, and visuals.

• Ensure documentation is clear, concise, and aligned with user needs and product functionality.

General Activities

• Write, maintain, and continuously improve customer documentation.

• Work independently with minimal supervision to meet deadlines and customer priorities.

• Quickly become proficient with new tools, software, and product features.

Collaboration with Stakeholders

• Collaborate with developers, subject matter experts, product managers, and

customer support teams to gather information and identify documentation

needs.

• Participate in weekly scrum meetings and team discussions to understand

release requirements and timelines.

• Identify and close gaps in documentation based on customer feedback and

product updates.

Areas of Impact

• Play a key role in enhancing customer satisfaction and product usability through

effective documentation.

• Contribute to the overall success of product adoption and customer support.

Requirements

• Excellent writing, editing, grammar, and verbal communication skills.

• Strong attention to detail and ability to simplify complex technical concepts.

• Experience writing for external audiences and creating user-focused

documentation.

• Proven ability to manage multiple deliverables and meet tight deadlines.

• BA/BS degree or equivalent practical experience.

• 8+ years of experience planning and writing documentation for software

products.

• Experience working in an Agile development environment.

Preferred Qualifications

• Familiarity with telecom products and networking concepts.

• Proficiency with documentation tools such as Git, Confluence, HTML,

Markdown, and XML-based authoring tools.

• Experience with structured authoring and content reuse strategies.

• Familiarity with AI tools and technologies, and how they can enhance

documentation workflows or product understanding.

• Experience using AI-assisted writing or content generation tools is a plus