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Technical Writer

Technical Writer

Atos

6 - 11 years

3 - 7 Lacs

navi mumbai pune chennai

Posted:3 days ago| Platform:

Apply

Skills Required

continuous integration confluence ci/cd framemaker jira technical writing ip networking documentation cad sip protocol robohelp swagger gis routing cucm git xml call routing devops quality assurance voip telecom sip technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Total Experience:

Job Location:

Educational Qualification:

Job Roles and Responsibilities:

Gather and document business & technical requirements for Telecom.
Research, design, write, and maintain technical documentation.
Create and manage documentation in modern tools such as, Confluence, Swagger, FrameMaker and Oxygen xml.
VoIP and SIP Protocol Knowledge
Knowledge on IP networks (ESInet), call routing & location validation
GIS & mapping tools (Esri certification Good to have)

Job Requirements:

Collaborate with engineers, developers, QA, DevOps, and SMEs to gather information and ensure technical accuracy.
Familiarity with version control systems (e.g., Git), CI/CD tools, and issue tracking platforms (e.g., Jira,).
Design workflows for emergency response, call routing, and dispatch operations.
Analyse call flows, GIS integration, and CAD systems for optimization.
Ensure seamless interoperability between PSAPs, ESInet, and telecom networks.
Act as a liaison between emergency teams, telecom providers, and IT developers.
Develop UAT plans, support validation, and troubleshoot deployments.
Maintain documentation, track incidents, and ensure FCC, NENA, and DHS compliance.

Our Offering:

Global cutting-edge IT projects that shape the future of digital and have a positive impact on environment
Wellbeing programs & work-life balance - integration and passion sharing events
Company Initiative Benefits
Courses and conferences
Attractive Salary
Hybrid work culture.

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