Technical Writer

Our Network Operations team works around the clock running United’s global operation, safely, reliably and efficiently. From dispatching and routing our fleet to coordinating with maintenance line planning and crew scheduling, this team makes caring connections with our internal customers and ultimately, United’s customers. From pushback to landing, the Network Operations team is the eyes and ears on the ground no matter where in the world your United flight takes you.

Job overview and responsibilities

The Network Operations Technical Writer creates and maintains documentation for the organization including manuals, bulletins, checklists and alerts. These documents must comply with FAA, Company guidelines, and established industry safety standards. The Technical Writer individually and collectively contributes to the safety of the operation by producing accurate, timely, and standardized publications.

• Author technical documentation in the structured content management system or other designated format and maintains documentation in accordance to all records retention policies and United standards
• Collaborate with content owners to facilitate document revisions, standardize content format, and offer publication support
• Author and maintain illustrations used in technical documentation
• Present prepared content for review and approval by the required stakeholders
• Receive and maintain approval records from division stakeholders and the FAA
• Performs audits of Network Operations documentation to ensure compliance with FAA regulations and United policies
• Coordinate with other operating divisions to ensure policy and procedure congruence
• Facilitate the release of approved technical documentation to multiple electronic platforms
• Maintain archives of approvals and published revisions

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.