Technical Team Lead

Technical Team Lead

Department: Service Delivery

Location: Chandigarh, India

Work Model: Work from Office (WFO)

Shift: 8:00 AM – 5:00 PM EST

Lead the Future of Managed Services:

technology meets teamwork

Technical Team Lead

If you thrive in solving complex technical challenges while empowering people to perform at their best — this is your stage.

Must-Have Skills & Experience:

• Proven Expertise: 8+ years of experience in IT or Managed Services with at least 2 years in a Team Lead or Tech Lead capacity.
• MSP Experience: Strong background in Managed Service Provider (MSP) environments — a minimum of 4 years is required.
• Technical Proficiency: Hands-on expertise in Windows Servers, Networking, Virtualization, Active Directory, O365, and VMWare.
• Leadership & Communication: Skilled in team management, coaching, and client communication — ensuring operational excellence and high performance.

What You’ll Do:

• Lead, motivate, and manage a team of 15–20 engineers (L1–L3 levels).
• Oversee daily operations, ensuring high service quality and SLA adherence.
• Provide escalation support for complex issues across Wintel, Firewalls, Office 365, and Networking.
• Conduct 1:1s, quarterly reviews, and drive performance improvement.
• Collaborate with peers and process teams to enhance delivery and efficiency.
• Promote innovation by encouraging team input and continuous improvement.

Why Join IT By Design:

At ITBD, we don’t just build IT solutions — we build careers with purpose.

Here, you’ll be part of a community that values growth, collaboration, and balance while delivering excellence every day.

What’s in it for you:

• Competitive compensation with performance-based growth opportunities
• Comprehensive health coverage — medical insurance worth INR 5 Lakh for you and your immediate family
• Term life insurance worth INR 20 Lakh for added financial security
• Subsidized meals and discounted medical check-ups to support your wellbeing
• Community wellness and engagement programs that promote connection and balance
• Continuous learning & leadership development to help you stay ahead in the AI era
• Work-life harmony in a people-first culture that celebrates collaboration and creativity
• ‘Life by Design’ — a CEO-led initiative helping employees lead more purposeful, fulfilling lives

Join a team where your leadership shapes service excellence — and your career grows alongside global innovation.

About IT By Design

Headquartered in New Jersey, USA, IT By Design is a global Managed Services Provider (MSP) with teams across the U.S., India, and the Philippines.

We specialize in NOC, SOC, Helpdesk, Cybersecurity, and Talent Solutions, empowering MSPs to scale through people and technology.

At ITBD, we believe in building long-term careers—where passion, purpose, and innovation intersect.