Technical Support Specialist

Roles and Responsibilities-

• Deliver first time resolution by handling customer requests and resolving customers technical and non-technical issues as often as possible during the first contact for assigned products on voice and chat channel.
• Proactively identify customer needs and opportunities to upsell relevant products or services, thereby maximizing revenue per account
• The Job will include handling technical support issues for Digital Imaging(Photoshop, Lightroom., Bridge, Camera Raw, Dimension)
• Provide a professional & competent standard of online support for Global customers.
• Accurately document all customer interactions in a case tracking database, when applicable.
• Communicate and articulate clearly with the customer (in both verbal and written communication).
• Follow-up on interactions in timely fashion.
• Demonstrate ownership and willingness to resolve issues in a timely manner.
• Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer
• Understanding of escalation handling procedures
• Understand the issues business impact

Obtain general understanding of OS and application operations related to usage

Note-Prior Upselling Experience is Mandatory for this role.

Interested candidates can contact on below mentioned details-

mansi.sa@dinllp.com or on 8368864718