Technical Support Executive

As a Technical Support Agent for the international process at our company, you will be a vital part of our international support team. Your primary responsibilities will include: - Providing first-level technical support to international customers via phone, email, or chat. - Effectively troubleshooting software, hardware, and networking issues. - Escalating complex issues to relevant teams for timely resolution. - Documenting customer interactions and solutions provided. - Ensuring an excellent customer experience through professionalism and technical knowledge. - Following standard operating procedures and SLA compliance. To be successful in this role, you must meet the following qualifications: - Minimum 1 year of experience in international technical support (voice/email/chat). - Graduate in BCA, B.Sc (IT), or equivalent IT background. - Excellent communication skills in English (verbal and written). - Strong knowledge of operating systems, hardware components, networking, and troubleshooting basics. - Ability to multitask, prioritize, and manage time efficiently. - Flexibility to work in rotational or fixed international shifts. (Note: No additional details about the company were provided in the job description),