Technical Support Executive

Job Title: Technical Support Agent – International Process
Location: NSP, Pitampura
Shift: US Shift (9 pm to 6 am)
Working Days: 5 days working (Weekends Off)
Experience Required: Minimum 1 Year in International Technical Support (on paper)
Only male candidates are required

Job Description:

• We are seeking a customer-focused and tech-savvy Technical Voice Support Executive to assist US based customers over calls. The role involves remote troubleshooting of Windows-related issues such as printer problems, connectivity issues, and basic system errors by taking secure access to client systems via tools like AnyDesk, TeamViewer, etc.Responsibilities:

Key Responsibilities:

Handle inbound/outbound technical support calls for US customers.
Diagnose and resolve Windows-related issues (e.g., printer setup, driver issues, connectivity problems, basic troubleshooting).Take remote access to client systems using tools such as AnyDesk, TeamViewer, etc.Provide step-by-step guidance to customers in a clear and professional manner.Maintain accurate logs of customer interactions and technical resolutions.Escalate unresolved issues to higher technical teams when required.Adhere to company processes, SLAs, and customer satisfaction goals.

Requirements:

Excellent spoken English and communication skills (US accent understanding preferred).

• Basic technical knowledge of Windows OS and peripherals like printers.  Familiarity with remote desktop tools (AnyDesk, TeamViewer).
• Ability to multitask, stay patient, and handle customer concerns calmly.  Willingness to work in night shifts (US process).
• Strong problem-solving and analytical skills. Graduate in BCA, B.Sc (IT), or equivalent IT background is mandatory.

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Leave encashment
• Paid time off

Application Question(s):

• Are you an IT Graduate (male)?

Education:

• Bachelor's (Required)

Experience:

• Customer support: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person