Technical Support Executive

1 - 5 years

1 - 2 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

RKIT Software Pvt. Ltd., being a well-known brand in Software development, has recently launched "Cloud Miracle Software". Apart from that, currently we are developing complete Cloud ERP Software which comprises of modules like HRMS, Accounting, CRM, Ticketing system and DMS(Dealer Management System).

Job Role: Technical Support Executive

Experience : 1-5 years

Job description -

  • Attend basic & small amounts of inbound technical service calls.
  • Pending call processing with the help of a colleague on a routine basis.
  • Keep records of all conversations in our ticket system in a comprehensible way.
  • Frequently attend training sessions to improve knowledge and performance level.
  • Ensure following the customer service SOP, Company policies, and website for FAQs.
  • Escalate serious problems according to the hierarchy.
  • Good communication skills (written and verbal)
  • Analytical and problem-solving skills
  • Computer operating skills

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person

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