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Apex One
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Technical Support Executive

Technical Support Executive

Apex One

0 - 5 years

2 - 5 Lacs

mohali

Posted:12 hours ago| Platform:

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Skills Required

technical support cold calling lead generation crm tools outbound marketing sales development

Work Mode

Work from Office

Job Type

Full Time

Job Description

Technical Support Executive | Teleperformance

Location

Role

Education

About the Role

We are hiring Technical Support Executives to join our team at Teleperformance, Mohali. The role involves providing technical assistance and support to international clients/customers, ensuring smooth resolution of issues related to software, hardware, and network troubleshooting.

Key Responsibilities

Provide technical support via calls, chats, or emails to resolve customer queries.
Diagnose and troubleshoot issues related to software, hardware, and connectivity.
Escalate complex issues to higher support teams when required.
Ensure customer satisfaction through effective communication and problem-solving.
Maintain accurate documentation of issues and resolutions.

Requirements

Educational Qualification:

Strong knowledge of basic networking, operating systems, and troubleshooting techniques.
Excellent verbal & written communication skills in English.
Quick learner with strong customer service orientation.

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