Technical Support Engineer

About Testsigma

Testsigma is a modern, AI-powered, low-code test automation platform that makes it easy for QA teams to automate web, mobile, and API tests using simple English. Teams can create, run, and maintain automated tests across thousands of browsers, devices, and environments without writing code.

Global brands such as Cisco, Samsung, Bosch, Honeywell, and the American Psychological Association trust Testsigma to ship quality software faster. We are headquartered in San Francisco with our product and engineering teams based in Bangalore, and are backed by investors like Accel, MassMutual, and Strive.

What You Will Do As a Technical Support Engineer (Solution Engineer)

1. Provide 24x5 support to customers across chat, email, and ticketing tools
2. Reproduce issues using dev tools, logs, and test data
3. Maintain SLAs for first response and resolution
4. Escalate bugs with clean repro steps to Engineering/DevOps
5. Document solutions, update the knowledge base, and share recurring patterns
6. Serve as the customer’s voice internally by sharing product feedback and usability issues
7. Troubleshoot issues in:

• Test creation, step authoring, and element identification
• Test execution failures across browsers and environments
• Browser-specific behaviours (Chrome, Safari, Firefox, Edge)

What You Should Bring

Required:

• 1–3 years in Technical Support / Application Support / QA Support
• Understanding of HTML DOM, CSS, and browser dev tools
• Familiarity with manual and automation testing concepts
• Clear communication skills and ability to simplify technical explanations
• Logical troubleshooting mindset and patience with chat interactions
• Willingness to work rotating shifts (24x5)

Good to Have:

• Ability to read basic JavaScript/Java/Python
• Experience with SaaS platforms, ticketing tools, and cross-browser testing
• Exposure to automation frameworks (Selenium, Cypress, Playwright)

Why Testsigma

• Exposure to modern test automation and global QA practices
• Opportunity to grow into L2, Enterprise Solution Engineering or Automation roles
• Fast-paced environment with strong engineering and product collaboration
• Work with a global user base solving meaningful, real-world testing challenges

If you enjoy solving problems, working closely with users, and want to grow in the QA tech space, we’d love to speak with you.