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Orbcomm Technologies
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Technical Support Engineer

Technical Support Engineer

Orbcomm Technologies

3 - 5 years

5 - 6 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

order management supply chain selection process maritime management troubleshooting wifi technical support logistics salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Level 1 Support Specialist, you ll provide exceptional service to ORBCOMM customers by troubleshooting and resolving technical issues via phone, email, and our Salesforce CRM system. Your responsibilities will include:

Serve as the first point of contact for customers, providing technical support for ORBCOMM s product suite via phone, email, and Salesforce.
Log and track customer issues, ensuring timely updates and resolution.
Collaborate with Tier 2 teams to escalate and analyze more complex issues as needed.
Coordinate with internal teams such as Engineering (Tier 3 Software/Hardware), QA, and Order Management to ensure accurate and effective problem-solving.
Maintain detailed documentation for all customer interactions and resolutions.

Who You Are:

Youre a confident communicator with a strong service mindset and solid technical aptitude. You re energized by problem-solving and working across global time zones.

If you have:

Experience with international inbound calling. (Required)
Strong verbal and written communication skills in English. (Required)
Ability to work both independently and as part of a collaborative team.
Good troubleshooting skills and logical thinking.
Comfortable handling international phone calls and willing to work in a 24/7 environment, primarily during night shifts.
Proficiency in Microsoft Office Suite.
A passion for learning new technologies and product lines.
A team-first attitude and strong work ethic.
A Bachelor s degree (preferred, but not mandatory).
Reliable transportation and willingness to commute independently. (Required)
Preferred: Access to a desktop or laptop with a reliable high-speed internet (Wi-Fi) connection.

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Orbcomm Technologies

Software Development

Rochelle Park New Jersey

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Technical Support Engineer