Technical Support Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

As a Sr. Cloud Services API Engineer, you will be responsible for working with customers and partners to help them maximize their use of proprietary REST APIs. This includes integrating and troubleshooting with 3rd party applications and providing support around integration and functionality. In addition, you will work closely with internal and 3rd-party front-end and back-end developers, Professional Services, Cloud Operations, and Engineering teams to implement tools and frameworks that facilitate seamless configuration, testing, and monitoring of NiCE’s SAAS applications running on Azure Platform.

How will you make an impact?

• Debug and troubleshoot existing APIs for errors. Perform regular API testing to ensure functionality and performance.

• Design, develop, and maintain internal tools/utilities using C#, PowerShell, Python, Bash etc. to automate and optimize cloud onboarding workflows.
• Query and analyze data from various sources such as, SQL databases, Elastic Search indices and Log files (structured and unstructured)

• Develop utilities to visualize, summarize, or otherwise make data actionable for Professional Services and QA engineers.
• Work closely with test, ingestion, and configuration teams to understand bottlenecks and build self-healing mechanisms for high availability and performance.
• Build automated data pipelines with data consistency and reconciliation checks using tools like PowerBI/Grafana for collecting metrics from multiple endpoints and generating centralized and actionable dashboards.
• Develop end-to-end workflow automation in customer onboarding journey that spans from Day 1 to Day 2 with minimal manual intervention.

Have you got what it takes?

• Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience).
• Proficiency in scripting and programming languages (e.g., C#, .NET, PowerShell, Python, Bash).
• Experience developing, testing, troubleshooting and integrating REST APIs
• Experience with IaC and configuration management tools (e.g., Terraform, Ansible)
• Familiarity with monitoring and logging solutions (e.g., Azure Monitor, Log Analytics, Prometheus, Grafana).
• Familiarity with modern version control systems (e.g., GitHub).
• Excellent, creative problem-solving skills with high attention to detail and accuracy.
• Ability to work with development and operations teams, to achieve desired results, on common projects
• Strategic thinker and capable of learning new technologies quickly

Good communication with peers, subordinates and managers

You will have an advantage if you also have:

• Experience with AKS infrastructure administration.
• Experience orchestrating automation with Azure Automation tools like Logic Apps.
• Experience working in a secure, compliance driven environment (e.g. CJIS/PCI/SOX/ISO)
• Certifications in vendor or industry specific technologies.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NICE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 9306
Reporting into: Director of Cloud Services
Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.