Technical Support Engineer

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

First line of support to answer customer inquiries and issues

Ensure our applications are running smoothly for multiple jurisdictions and sites

Ensure data transfer processes are running as expected

Troubleshoot customer reported issues, data issues and application issues and manage them within stated support guidelines.

Interact with internal and external teams on a regular basis

Proactively design and implement best practices for systems support and performance

Position will have tasks to perform outside of business hours on nights and weekends

Provide lottery software application operation and support for customers

Track and ensure the continuity of issue resolution and other tasks

Handle, register, follow up and resolve incoming service request and incidents

Monitor lottery system components and events

Constant communication and support to other involved resolver units and partners

Participate in calls in case of outage

Create reports

Required Skills:

• Database management experience, including backup and restore methodologies (MSSQL/Oracle/MySQL)
• Ability to manage a production platform
• Can work solo or in small teams with minimal guidance
• Windows server and Active Directory experience
• Has a flexible and dynamic skill set and can work on various facets of a project
• Basic release management
• Experience of operation and support of complex IT applications and systems
• Basic knowledge of Linux and Windows systems
• Previous experience in working according to ITIL based processes and functions
  

Desired:

• SSIS
• Monitoring Tool Experience (Zabbix/Nagios)
• VMWare or VSphere
• Outsystems
• Java Web App Servers (Wildfly or JBoss)

Education

Bachelors degree in related field.

Years of Related Experience

Years of experience 2 to 4 years

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster .