Technical Support Engineer

Amazon

2 - 7 years

9 - 10 Lacs

bengaluru

Posted:2 hours ago| Platform:

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Skills Required

web application development hardware maintenance xml configuration management debugging json subject matter expert distribution system operations technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

You will work with other Amazon leaders to share ideas and improve support across the company. You will demonstrate excellent judgment when making decisions. As a technical lead on your team and subject matter expert for one or more services, you will:
Develop tools, applications, code improvements and scripts to resolve operational burden.
Interface with product, operations and technical teams to understand customer-facing systems and determine best path to reduce customer pain points.
Drive tools and configuration management for software product releases and successful deployments.
Provide engineering support for incoming tickets, including extensive troubleshooting and debugging across multiple product lines
Troubleshoot issues related to the platform services, UI feature/functionality and content for various products
Support software deployments in staging and production environments. 2+ years of software development, or 2+ years of technical support experience
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems Knowledge of web services, distributed systems, and web application development
Experience troubleshooting maintaining hardware software RAID
Experience with REST web services, XML, JSON

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