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Technical Support Consultant III

Technical Support Consultant III

Adobe

5 - 9 years

0 Lacs

noida uttar pradesh

Posted:3 weeks ago| Platform: Shine logo

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Skills Required

adobe analytics javascript jquery html css angular js sql database management mobile programming solutions video programming solutions tag management tools adobe experience platform adobe target adobe audience manager data insertion reporting apis

Work Mode

On-site

Job Type

Full Time

Job Description

As a Technical Support Consultant for Adobe Solution, you will play a crucial role in providing technical support to Adobe Digital Experience Customers. Your primary responsibility will be to address customers" technical concerns promptly and effectively. This will involve handling technical problems, ensuring timely resolution to inquiries, and meticulously documenting all customer cases in accordance with established guidelines. - Act as the first point of contact for customers" technical issues - Handle technical problems and provide timely responses and resolutions - Document all customer cases within established guidelines - Represent customers" needs with internal product teams - Provide proactive issue status updates to relevant parties - Troubleshoot and qualify cases before escalating to engineering - Troubleshoot implementation problems and address complex issues To excel in this role, you should have a minimum of five years of experience in a customer support environment, preferably within a high-tech enterprise. Strong communication skills, both written and verbal, are essential, along with the ability to systematically troubleshoot problems while ensuring customer satisfaction within service level goals. Excellent personal organization skills, the ability to multitask, and prioritize job requirements are also crucial for success. Desirable skills for this role include: - Knowledge of Mobile and Video programming solutions - Experience with tag management tools - Familiarity with Adobe Solutions such as Adobe Experience Platform, Analytics, Target, and Audience Manager - Proficiency in JavaScript, jQuery, HTML, CSS, Angular JS, and any JS Framework - Experience with SQL, database management, and data insertion and reporting APIs At Adobe, we value creativity, curiosity, and continuous learning as key aspects of your career growth journey. Ensure you update your Resume/CV and Workday profile to seize internal mobility opportunities. Stay informed about career experiences shared by our employees on the Adobe Life blog and explore the diverse benefits we offer. If you are eager to make a meaningful impact, Adobe is the ideal place for you to thrive.,

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Software Development

San Jose CA

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Technical Support Consultant III