Technical Support Assistant

You will be responsible for acting as a liaison between customers and the company, assisting with complaints, orders, errors, account questions, billing, cancellations, and other queries. You will resolve customer complaints via Ticket System Software, phone, and email, reach out to customers to verify account information, greet customers warmly, and assist with placement of orders, refunds, or exchanges. Additionally, you will advise on company information, handle product recalls, inform customers of deals and promotions, and compile reports on overall customer satisfaction. You will also be responsible for handling changes in policies or renewals. You should possess a Bachelor's degree/Diploma or equivalent experience, along with a polite nature, obedience, respectfulness, honesty, trustworthiness, cultural awareness, and flexibility. Strong written and oral communication skills, good command over Hindi and English, sharp knowledge of basic computers, internet services, social networking websites, familiarity with Ticket Support System, and knowledge of general office machines and telephone systems are required. You should also be willing to work cooperatively with others, exercise a high degree of discretion with confidential information, and be available to work on weekends. Any additional skills will be considered with preference. The position is on a contract basis for a minimum duration of 1 year with immediate joining. The salary range is between 1.4 to 3.0 Lakh per annum. Incentives and benefits include accidental insurance of 2 Lac Rupees, life insurance of 3 Lac Rupees, travel allowance as per job profile, up to 6 weeks of training with an ISO 9001:2015 certified experience certificate, personal visiting card, identity card, mobile handset with corporate number, company email ID, SEHYOG ID card, company profile, and other supportive print documents as needed. You will also have access to mail post service, internet facility in office campus and remote, fixed working hours, various leave options, telephone service for business calls, holidays per ITSILVER calendar, vocational trip/tour once in a trimester, performance-based bonus, refreshments during working hours, accommodation and transportation in the field, and participation in ITSILVER activities.,