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HCL Technologies
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Technical Specialist

Technical Specialist

HCL Technologies

2 - 5 years

6 - 9 Lacs

bengaluru

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

storage backup support analysis resolve management training coaching data netapp auto

Work Mode

On-site

Job Type

Part Time

Job Description

Technical Specialist

Bangalore

2.5-5 Years

INDIA

Job Description (Posting).

Job Role : Storage & Backup Admin
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Qualification

B-Tech

No. of Positions

Skill (Primary)

Data Center-Storage-Netapp

Auto req ID

1557359BR

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Technical Specialist