Technical Solutions Engineer

As a Technical Solutions Engineer at our company located in Chennai, you will play a crucial role in providing technical support and solutions to our customers. To excel in this position, you should have a bachelor's degree in computer science, Information Technology, Engineering, or a related field. With 1 to 2 years of experience in a technical support or solutions engineering role within a customer-facing organization, you will be responsible for collaborating with customers to understand their technical requirements. Your role will involve designing tailored solutions using our cloud-based products and services. Your responsibilities will include troubleshooting and resolving technical issues that may arise during product implementation, integration, and operation. Additionally, you will be expected to provide pre-sales technical support, including conducting product demonstrations and proof-of-concept (POC) presentations. To succeed in this role, you must have hands-on experience with networking and cloud platforms. Strong communication and interpersonal skills are essential as you will interact with both technical and non-technical stakeholders. Your insights and feedback on product functionality and potential improvements based on client interactions will be valuable to the teams you collaborate with. If you are looking to leverage your technical expertise and problem-solving skills in a customer-centric environment, this role offers an exciting opportunity to make a significant impact through innovative solutions and exceptional service.,