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Arista Networks
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Technical Solution Engineer

Technical Solution Engineer

Arista Networks

1 - 5 years

3 - 7 Lacs

chennai

Posted:None| Platform:

Apply

Skills Required

c++ linux networking analytical ethernet javascript perl stp ieee python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Who You ll Work With

The TSE works in a non-silo environment, supporting all of Arista s products and the many

network

protocols and features covered by EOS. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreates in a dedicated lab environment.

Giving customers direct access to a high-level engineer streamlines the support process and raises customer satisfaction.

What You ll Do

Respond to customer product inquiries via telephone or in written, internet-based email.
Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
Troubleshoot
problems with hardware equipment and software applications and recommends corrective action.
Document customer communication and recurring technical issues to support product quality programs and product development.

The ideal candidate possesses the ability to

troubleshooting

complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are

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Technical Solution Engineer