Technical Project Manager

• We process 250 million API requests and 3TB of data every day.
• We deliver more than 2 million parcels every day.
• 100% network coverage with 2600+ hubs and stations in 6 SEA markets (Singapore, Malaysia, Indonesia, Thailand, Vietnam and Philippines), reaching 500 million consumers.
• 2 Million active shippers in all e-commerce segments, from the largest marketplaces to the individual social commerce sellers.
• Raised more than US$500 million over five rounds.

Roles and Responsibilities

• Work with Ninja Van clients and business stakeholders to understand their business processes and requirements, translating them into technical specifications for our engineering team.
• Grow and develop strong relationships with key stakeholders including big key partners as well as smaller shippers. Must be able to be credible with external technical/business stakeholders.
• Guide our Developer Support L1 & L2 agents to improve the quality of support provided to our shippers, for API integration support matters.
• Defining scope and influencing business solution decisions based on technical feedback and business strategy.
• Craft and manage roadmaps for products that would improve API integration experience for our shippers.
• Foreseeing and smoothing out dependencies and potential blockers, and keeping stakeholders engaged.
• Create ways of inspecting, organising and visualising project requests and pipeline.

Requirements

• Bachelors Degree in Computer Science, or equivalent.
• 3 to 5 years experience in project management, with minimum 1 year delivering technical builds, software and applications.
• Excellent interpersonal skills, comfortable working with people of diverse backgrounds, good at managing both up and down, adept at resolving conflicts.
• Driven and resilient, leads by example with positive energy to get through tough times.
• Familiarity with API services or Kafka messaging is a bonus.