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Technical Program Manager

Technical Program Manager

Fold Health

5 - 10 years

13 - 18 Lacs

pune

Posted:8 hours ago| Platform:

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Skills Required

delivery leadership engineering artificial intelligence strategic planning story writing system technical program management saas sprint planning writing agile operational excellence software development cycle agile methodology communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job_Description":"

1. Strategic Program Management

- Work directly with the CEO to translate high-level business objectives into actionable program plans and measurable outcomes.

- Partner with Product and Engineering leadership to define and align quarterly OKRs, milestone timelines, and key success metrics.

- Structure and oversee large, cross-functional initiatives spanning Product, Data, AI, and Customer Success ensuring clear ownership, sequencing, and progress visibility.

2. Cross-Functional Delivery & Execution

- Own the end-to-end execution rhythm: from planning to delivery to post-release validation.

- Track progress across engineering pods (Backend, AI, Data, Integration, QA) and proactively identify interdependencies or bottlenecks.

- Ensure deliverables are production-ready before handoff to Customer Success and Implementation teams, aligning delivery with customer onboarding and SLAs.

- Work with implementation leads to bridge gaps between product expectations and real-world deployment nuances.

3. Customer-Centric Alignment

- Interface directly with Customer Success to understand deployment challenges, customer feedback, and usage data ensuring internal teams act on insights swiftly.

- Help translate customer or field-level feedback into prioritized, validated product enhancements.

- Go beyond whatsaid analyze patterns, connect signals, and identify root causes to preempt risks or emerging issues before they surface.

4. Communication, Reporting & Decision Support

- Be the primary channel between cross-functional teams and the CEOoffice delivering clear weekly reports on progress, blockers, and upcoming risks.

- Drive leadership-level visibility into execution through structured dashboards, metrics, and post-mortem summaries.

- Facilitate critical decision meetings with crisp, insight-backed updates ensuring leadership can make timely trade-offs.

5. Process Design & Operational Excellence

- Institutionalize lightweight but disciplined delivery processes that balance startup agility with predictability.

- Drive continuous improvement across sprint planning, retrospectives, and dependency management.

- Ensure every initiative has well-defined success criteria, measurable outcomes, and accountability owners.

6. Leadership & Influence

- Demonstrate executive maturity and the ability to influence without authority guiding teams through clarity, context, and conviction.

- Act as an execution coach to team leads helping them structure goals, track outcomes, and manage priorities effectively.

- Embody Foldleadership values: Speed, Clarity, Ownership, and Empathy
Requirements

- 8-12 years of experience in technical program management or delivery leadership, preferably in SaaS, AI, or large-scale data platform environments.

- Strong background in engineering, data systems, or cloud-based applications, with the ability to engage deeply on technical topics.

- Demonstrated success managing cross-functional product delivery in dynamic, high-growth startups or scale-ups.

- Deep familiarity with software development life cycles, Agile methodologies, and sprint-based planning.

- Proven experience working directly with CXO-level stakeholders, including executive reporting, board preparation, and strategic planning.

- Track record of leading through influence managing multiple teams toward shared outcomes.

- Strong analytical mindset and ability to look beyond surface feedback, connecting dots across inputs to identify systemic issues or opportunities.

- Excellent communication and storytelling skills both written and verbal.

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Technical Program Manager