Technical Operations Associate - DAV & Outbound Data Operations

Position Summary

We are seeking a Technical Operations Associate to join our DAV & Outbound Data Operations team in Kolkata. This role requires someone who is proactive, detail-oriented, and capable of quickly learning new concepts with minimal supervision.

The ideal candidate is:

Curious and self-driven comfortable learning from seed materials and building their own knowledge base.

Analytical and structured able to break down complex problems into clear steps.

Communicative skilled at synthesizing technical or regulatory material into concise, accurate summaries.

Engaged and collaborative not afraid to ask questions, challenge assumptions, and clarify details to ensure quality outcomes.

This role is high impact, ensuring the seamless flow of validated healthcare data by bridging developers, data delivery teams, and client-facing teams.

Key Responsibilities

Project Coordination & Operational Support

Track and manage projects using Redmine (or similar tools), ensuring timely follow-ups and escalation of blockers.

Coordinate sync meetings, remove roadblocks, and maintain alignment with project timelines. Anticipate issues and proactively propose solutions.

Data Validation & Quality Checks

Perform data completeness and quality validation using SQL, UNIX commands, and Google Sheets/Excel (VLOOKUP, pivot tables, etc.).

Develop lightweight checks to detect anomalies before outbound delivery.

Present findings clearly, with structured explanations that stakeholders can act on.

Documentation & Knowledge Management

Take ownership of maintaining and improving internal documentation: DAV submission files, PSV guides, outbound data logs, playbooks, and process flows.

Ensure all materials are updated, version-controlled, and audit-ready.

Translate technical or regulatory information (e.g., NCQA DAV, HPDE) into concise, easy-to-follow summaries.

Audit Preparation & Delivery

Assist with compiling and formatting artifacts for NCQA DAV audits.

Ensure submissions and customer deliverables are completed on time and with precision.

Process Improvement & Automation

Contribute to retrospectives by identifying pain points and proposing fixes.

Recommend automation, scripts, or checklist-based solutions to reduce repetitive tasks.

Explore ways to apply AI or lightweight tools to increase efficiency.

Qualifications & Experience

Bachelors degree in Computer Science, Data Science, Economics, Health Information Systems, Public Health, or a related field; equivalent hands-on experience also considered.

02 years of experience in healthcare technology, clinical data validation, or technical/operational support.

Exposure to SQL and UNIX basics. Familiarity with Notion, Redmine, Jira, or other project management systems is a plus.

Strong skills in Google Sheets/Excel for data manipulation and visualization.

Core Skills & Competencies

Technical Aptitude

Comfort working with data (SQL, UNIX basics, Google Sheets/Excel).

Foundational understanding of databases and data validation.

Interest in how AI tools can improve workflows.

Communication & Collaboration

Strong written and verbal communication skills, with the ability to tell compelling data stories. Comfortable engaging in constructive questioning and offering alternative approaches.

Proficiency in Bengali or Hindi is a plus for local collaboration, with the ability to work effectively across global teams.

Ownership & Initiative

Self-motivated, resourceful, and able to learn independently from provided materials.

Takes responsibility for projects and ensures follow-through without constant supervision.

Resilient and adaptable in problem-solving.

Organizational Skills

Attention to detail with strong pattern recognition.

Able to balance multiple priorities in a fast-paced environment