Technical Engineer

Technical Engineer

The Technical Engineer will be responsible for deploying solutions, troubleshooting complex issues, providing technical training, and acting as the primary point of contact for technical escalations. The role involves close collaboration with pre-sales, product, and support teams to ensure seamless adoption and long-term success of deployed solutions.

• Install, configure, and integrate security solutions in customer environments (on-premises, cloud, or hybrid).
• Conduct solution rollouts, migrations, and upgrades while ensuring minimal disruption.
• Develop and deliver technical documentation, configuration guides, and runbooks.

• Provide timely resolution for customer issues, incidents, and escalations.
• Troubleshoot and resolve complex technical problems in collaboration with product engineering.
• Manage support cases, root-cause analysis, and preventive maintenance.

• Act as the trusted technical advisor for assigned accounts.
• Provide knowledge transfer, training sessions, and technical workshops for customer teams.
• Assist customers with operational best practices and optimize solution usage.

• Work with pre-sales teams for smooth handover of solution designs into implementation.
• Provide product feedback and feature requests based on customer experience.
• Maintain up-to-date knowledge of solution capabilities, integrations, and security industry best practices.

Preferred candidate profile

Domain Expertise

• Public Key Infrastructure (PKI) & Certificate Lifecycle Management (CLM)
• Cryptography & Encryption Technologies (data-in-transit, data-at-rest, key management, digital signatures)
• Identity & Access Management (IAM) federation, authentication, authorization, SSO, MFA, privileged access
• Application & Software Security (secure code signing, DevSecOps integration, mobile app security, runtime protection, API security)
• Data Protection & Secure File Transfer (discovery, classification, secure exchange, compliance-focused solutions)
• Cloud & Hybrid Security (integration and deployment across multi-cloud and hybrid setups)
• Automation & Orchestration (certificate discovery, lifecycle automation, security workflows)
• Threat Mitigation & Resilience (runtime application self-protection, SSL/TLS pinning, defense-in-depth strategies)