Technical Documentation Writer

Who are we

About US

Honest Data technologies Pvt Ltd, is a wholly owned subsidiary of Banyan Cloud, USA, the Cyber Security Product Company, headquartered in San Jose, California, USA, owning the SaaS product Banyan Cloud, first of its kind Cyber Security CNAP Platform that simplifies the code to cloud security for multi cloud & On-premises environments.

It&aposs a once-in-a-lifetime opportunity to join our rocket ship start-up run by a world-class executive team. We are looking for candidates that aspire to be a part of the cutting-edge solutions and services we offer that address next generation technological challenges.

Develop comprehensive documentation that meets organizational standards

Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success

Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements

Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

Work with development and support leads to identify all documentation repositories, revise, and edit, and determine the best solution for data compilation and centralized storage

Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration

Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Key Skills & Qualifications:

Bachelors degree in relevant technical field

2-4 years industry experience as an effective technical writer

Proven ability to quickly learn and understand complex topics

Previous experience writing documentation and procedural materials for multiple audiences

Superior written and verbal communication skills, with a keen eye for detail

Experience working with engineering to improve user experience: design, UI and help refine content and create visuals and diagrams for technical support content

Proven ability to handle multiple projects simultaneously, with an eye for prioritization

Firm understanding of the systems development life cycle (SDLC)

Previous software development experience

Certification through the Society for Technical Communicators

Experience using XML tools to create documentation

Banyan Cloud provides equal employment opportunity (EEO)

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