24 years

2 - 3 Lacs

Posted:4 days ago| Platform: GlassDoor logo

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Work Mode

Remote

Job Type

Part Time

Job Description

Job Information

    Date Opened

    08/11/2025

    Salary

    2.61 LPA to 3.5 LPA

    Job Type

    Full time

    Industry

    IT Services

    City

    Chennai

    State/Province

    Tamil Nadu

    Country

    India

    Zip/Postal Code

    600034

About Us

About the Company – SNS India,

Secure Network Solutions India Private Limited (SNS) is a leading cybersecurity company. With over 24+ years of experience, SNS focuses solely on providing information and network security solutions.


As an ISO 27001 Certified Company and winner of several awards, our mission is to be one of India's best security solution and support services partners.


To know more about us, visit us at www.snsin.com.

Job Purpose:


The Technical Coordinator is responsible for managing support operations, ensuring timely ticket handling, maintaining documentation and audit readiness, generating critical reports, and organizing shift schedules. This role ensures operational efficiency, compliance with internal policies, and continuous improvement in service quality.


Key Responsibilities:


1. Zoho Desk - Ticket Management


2. Report Management


3. ISO Audit Maintenance & Documentation


4. Shift Planning and Scheduling


Requirements

  • Bachelor’s degree in IT, Computer Science, or related field.
  • Minimum 1 or 2 years of experience in technical coordination, support operations, or ticketing systems.
  • Proficient in Zoho Desk or similar platforms.
  • ITIL Certification is preferred.


Benefits

  • Flexible Work Environment (leave benefits, remote options)


  • Health & Accident Insurance Coverage


  • Remuneration above par with industry standards for performers


  • Attractive performance based incentives


  • PF / ESI / Gratuity Benefits


  • Company-paid CUG SIM card


  • Skill Development & Growth Opportunities


  • POSH Certified Organization

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