Technical Analyst 4-Support

GlobalCustomer Support - Exadata:

Principal Software Engineer

RESPONSIBILITIES

The main role of a Support engineer is to troubleshoot highly complex technical problems (Oracle Database) requiring high level of technical expertise

• Works directly with customers
• Participates in weekend rotation and shifts
• Participates in initiatives that improve overall product and documentation quality
• Participates in product/platform testing
• Drives improvements in product quality
• Serves as Situation Manager on highly sensitive Customer issues
• Consults with Management in directing resolution of critical Customer situations
• Consults with Customers on complex use of Oracle products
• Achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc.
• Creation/Review of Knowledge Articles
• Contribute significantly towards the My Oracle Support Database communities
• Analyzes work load, determines best practices and implements changes to improve productivity
• Proactively contribute to increasing the team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities

Who are we looking for

QUALIFICATIONS

-Technical degree i.e. BE / B.Tech / M.Tech / MCA / M.Sc. in Computer Science / Management Information Systems / Engineering / Math / Physics / Chemistry or proven professional and technical experience.

-Greater than 10 years of industry experience

TECHNICALSKILLS

You should have expertise in Real Application Cluster (RAC), Dataguard & ASM/Storage areas. Operating systems expertise / SA &general awareness on rest of the areas mentioned below, will be an added advantage

-Database architecture knowledge and administration

-Experience with clustering technologies from different vendors

-Thorough understanding of the Oracle database features

-Extensive hands on interaction with large Database management systems

-Backup and Recovery, RMAN, knowledge of various restore and recovery scenarios.

-Performance Tuning, Parallel query, Query tuning

-Networking

-Partitioning

-Database Security

-Enterprise Manager

-General UNIX/Linux concepts & Administration

-Managing Kernel Parameters, Partitioning and File systems

PERSONAL ATTRIBUTES

• Self driven and result oriented
• Strong Problem solving/analytical skills
• Strong customer support and client relation skills
• Effective communication (verbal & written)
• Focus on relationships (internal & external)
• Strong willingness to learn new things and share them with others
• Influencing/negotiating
• Team player
• Customer focusedConfident and decisive
• Enthusiasm
• Flexibility
• Coaching/knowledge transfer Ability
• Ability to write technical Bulletins

Career Level -

Career Level -

Career Level -