Technical Account Manager

Experience: 8+ years

Job Title: Technical Account Manager

Location: Jaipur, Rajasthan

Job Type: Full-Time

Department: IT/ Engineering/ Software Development

Work Model- Hybrid (4 days WFO & 1 Day WFH in a week)

Key Responsibilities:

● Client Relationship Management: Develop and maintain strong relationships with key accounts to ensure client satisfaction and foster long-term engagement.

● Value Optimization: Assist clients in maximizing the value of our services by understanding their needs and providing tailored solutions that meet their specific requirements.

● Technical Liaison: Serve as a liaison between clients and our internal teams on current projects, upcoming projects, and other related matters.

● Issue Resolution: Monitor client metrics to proactively identify and address potential issues, ensuring timely resolution of problems.

● Technical Partnership Management: Nurture relationships with technical partners, coordinating successful integrations while identifying opportunities for mutual growth. 

● Growth Identification: Identify and pursue opportunities for account growth and expansion, both within existing accounts and through partnerships, and contribute to generating revenue.

Required Qualifications:

● Bachelor’s degree in Computer Science, Engineering, or related field.

● 8+ years in a customer-facing technical role

● Strong technical acumen with the ability to understand and explain complex systems and solutions.

● Excellent communication, presentation, and interpersonal skills.

● Ability to manage multiple clients and projects simultaneously

● Familiarity with cloud platforms (AWS, Azure, GCP), APIs, networking, and/or enterprise software is a plus.

Preferred Skills:

● Confident in leading discussions with customers to drive resolution and alignment toward proactive and preventive improvements to processes and mechanisms

● Working knowledge of leading project management methodologies

● Technical aptitude for both emerging technologies and legacy support models

Soft Skills:

● Strong problem-solving skills and attention to detail.

● Excellent communication and teamwork abilities. ● Ability to work independently and manage time effectively.

● Eagerness to learn and adapt to new technologies.

What We Offer:

● Competitive salary and performance-based bonuses.

● Flexible working hours and remote options.

● Group Medical Insurance & Group Accidental

● Professional development opportunities.

● A collaborative and inclusive company culture.